Job Description

We are seeking a motivated and customer-focused Bilingual Customer Service Representative for a 1-year term opportunity in Markham, Ontario. This hybrid position will allow you to work 3 days in-office and 2 days remotely, providing flexibility while delivering exceptional customer support.
As a Bilingual Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for both English and French-speaking clients.
Key Responsibilities:
- Provide exceptional customer support to both English and French-speaking clients via phone, email, and chat.
- Respond to customer inquiries in a timely and professional manner.
- Troubleshoot and resolve customer issues or escalate as needed.
- Maintain accurate records of customer interactions in the system.
- Collaborate with other team members to improve processes and enhance customer satisfaction.
- Ensure compliance with company policies and procedures.
Qualifications:
- Bilingual in English and French (both spoken and written).
- Minimum 1 year of experience in a customer service role.
- Strong communication and problem-solving skills.
- Ability to work effectively in a fast-paced, hybrid work environment.
- Proficiency in Microsoft Office Suite and experience with CRM systems is an asset.
- Positive attitude with a strong commitment to customer satisfaction.
Why Join Us?
- Hybrid work schedule: 3 days in-office, 2 days remote.
- Competitive salary and benefits package.
- Supportive and inclusive work culture.
- Great opportunity to build your customer service career.
Please send your resume in Word format to Sarah Villarroel at sarah.villarroel@quantum.ca.
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Services de Gestion Quantum Ltxc3xa9e
Depuis sa fondation xc3xa0 Montrxc3xa9al en 1968, Quantum a acquis une renommxc3xa9e enviable et est devenue le partenaire de ressources humaines de choix des entreprises privxc3xa9es ou du domaine public. Notre mission d'excellence et notre engagement indxc3xa9fectible...