Job Description

THE WORK: Join our dynamic team and be part of a vibrant environment where you will be building knowledge and supporting the team. Participate in problem-solving discussions to enhance our services and customer experience. Exciting challenges await you! Log customer requests, troubleshoot, and document to ensure accuracy. Monitor and track incident resolution within the Service Level Agreement. Develop and maintain knowledge of customer and customer-specific business environment. Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction. HERE'S WHAT YOU WILL NEED: Advanced proficiency in Customer Service Management. A minimum of 0 years of experience in relevant related skills. High School Diploma/GED in relevant field of studies. Bilingual (french/english) BONUS POINTS IF YOU HAVE: Intermediate proficiency in Customer Experience Management Experience in Banking/Payments Industry
Basic Qualifications 1 year of experience in Customer Service. High School Diploma or equivalent. Bilingual French Previous experience in Banking or Payments Industry an Asset Professional Skill Requirements Proven success in contributing to a team oriented environment. Proven ability to work creatively and analytically in a problem solving environment. Excellent leadership, communication written and oral and interpersonal skills. Excellent Interpersonal skills. Excellent analytical skills, decision making ability and problem solving skills. High quality communication skills, both verbal and written. Ability to multitask effectively and complete a variety of tasks concurrently. Ability to plan and use time effectively. Ability to work as part of a team. High level of flexibility. Excellent verbal and written communication skills. Excellent Soft Skills. Client focused with a passion for Customer service .
About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces(TM).Join Accenture to work at the heart of change.
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Our Commitment to Inclusion & Diversity
At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.
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