Job Description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.What sets us apart from other employers?We offer a $18.22 per hour starting wage and a $1000 signing bonus!$4 hourly language premium for handling bilingual (English and French) customer inquiries via email, webchat and/or calls!We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 xe2x80x93 12 months after starting with Accenture.Accenture has also been ranked a Canada Top Employer for 13 consecutive years.What can you expect from us?Competitive hourly rate ($18.22 base to start)Language premiums of $4/hour for bilingual customer inquiries via email, webchat and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.Sign on bonus of $1000We offer permanent status with a comprehensive total rewards package (benefits, RRSP plan, and more!) after 6 to 12 months of strong performanceFull-time positions scheduled up to 44 hours per week. Typically shifts are not lowered below 35 hours per week unless on a voluntary basis.Recognition for individual effortsSpacious workstations with updated technology platforms and equipmentSupportive environment to assist with individual successOpportunities for continued self-development with access to extension online coursesProfessional development attending comprehensive paid training from 2 to 8+ weeks upon hireExtensive post-training coaching and support for up to 3 monthsA sense of community! We pride ourselves on our inclusive, open, and engaging work environmentOpportunity to give back to the community supporting local causes and volunteer efforts.What would your day-to-day look like?Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention.Develops and maintains knowledge of customer and customer specific business environment.Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements.Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training.Shares information required for the team to be successful.Demonstrates understanding of the customer's business needs or market and maintains high customer satisfaction ratings.Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures.Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback.May act as the primary knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead.May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.Pay close attention to detail and follow through to resolve any outstanding issues.Ensure proper documentation, notification, escalation, tracking and follow-up.Provide functional and/or technical support.Complete all training (i.e., on processes, tools and on functional subject of support).Take direction and complete simple technical tasksBasic Qualifications1 year of experience in Customer Service.High School Diploma or equivalent.Fluent in both French and EnglishProfessional Skill RequirementsProven success in contributing to a team-oriented environment.Proven ability to work creatively and analytically in a problem-solving environment.Excellent leadership, communication written and oral and interpersonal skills.Excellent Interpersonal skills.Excellent analytical skills, decision making ability and problem-solving skills.High quality communication skills, both verbal and written.Ability to multitask effectively and complete a variety of tasks concurrently.Ability to plan and use time effectively.Ability to work as part of a team.High level of flexibility.Excellent verbal and written communication skills.Excellent Soft Skills.Client focused with a passion for Customer service .Demonstrated leadership in professional setting either military or civilian.Demonstrated teamwork and collaboration in a professional setting either military or civilian.#LI-NA-FY25About AccentureAccenture is a leading global professional services company that helps the worldxe2x80x99s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance servicesxe2x80x94creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the worldxe2x80x99s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360xc2xb0 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360xc2xb0 value we create for our clients, each other, our shareholders, partners and communities. Visit us atOur Commitment to Inclusion & DiversityAt Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.Requesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.Other Employment StatementsIt is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.Job candidates are not required to disclose any offence for which a pardon has been granted.

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