Job Description

We're looking for a Customer Service Representative - French/English Bilingual (CSR) to work fully remote in the textile decoration industry in Edmonton.

Our client is Canada's most successful and trusted companies in the heat printing industry. This is a positive work environment that treats their employees with respect and dignity. They are proud to provide the highest level of customer experience, and act with integrity, honesty, and transparency while rewarding their employees. They offer a fully remote working environment with an intensive training program. The Customer Service Representative will be responsible for support to customers, operations, and the sales team.

Bilingual Customer Service Representative responsibilities:

• Manage all incoming calls professionally and efficiently while ensuring that customer expectations are consistently met
• Answer customer inquiries related to orders, issue quotes and online purchases etc.
• Help manage online inventory and process purchases
• Establish and maintain professional relationships with customers and clients
• Ensure complete and up-to-date product knowledge in order to provide best service
• Assist in scheduling delivery and order pick up
• Handle customer inquiries promptly and escalate issues to management as needed
• Support operations, outside sales team as well as other departments as required

The successful candidate has:

• 2+ years of phone customer service experience in apparel, digital art, sign or graphic arts industry is preferred
• Experience with Sana or Biz Central is an asset
• Fluent in French/English, both written and verbal is a must
• Clear and concise verbal and written communication skills with a pleasant and professional phone manner
• Upbeat personality that can "smile over the phone"
• Fine-tuned customer service abilities with a commitment to providing exceptional customer service
• Ability to troubleshoot and problems solve
• A motivation to be a strong and flexible team player who can be self-motivated, proactive, and organized
• Intermediate/advanced user of MS Office (Word, Excel, Outlook, PowerPoint)
• Ability to prioritize and meet strict deadlines as well as taking accountability and ownership to overcome any challenges that might come up
• Ability to work with minimal supervision but able to work well with other team members, internal and external clients
• Ability to work fully remote 7: 30 a.m. - 4 p.m., yet may have to come into the office periodically to assist

Compensation and benefits:

• The discussed salary range is $40, 000 - $42, 000 depending on experience
• Candidates with additional experience and higher compensation expectations may also be considered
• Comprehensive benefits package
• 3 weeks of paid time off with the opportunity to earn extra time through health initiatives
• Incentive and bonus structure

Only candidates already eligible to work in Canada will be reviewed. Only qualified candidates will be contacted.

Meet Your Recruiter

Patti Babyn
RPR, Senior Recruitment Consultant
HR & Senior Office Personnel

A specialist with Human Resources, Executive Assistant, and Senior Office Personnel placements in Alberta and British Columbia, Patti has over 15 years of national and global recruitment experience. She brings a wealth of expertise in interviewing, placement and collaboration, giving her clients the benefit of impeccable matches. She was also a business owner and managed a sales team for nine years, so she brings practical insights that drive success for her clients.

Patti's thoughtful questions probe deep into the needs of each client, allowing her to pinpoint the best talent for the role from her vast network of qualified candidates. She is equally enthusiastic with candidates. Knowing that what she does changes lives, she provides insightful advice. With a heartfelt commitment to helping others, she situates candidates in positions where they will succeed.

Patti has a degree and background in social work, where she honed keen communication and assessment skills. Passionate about cultivating long-lasting relationships with both clients and candidates, she is an ongoing resource for those she partners with.

Patti is a wife and mother, and outside of the office enjoys camping, hiking, cycling and volunteering. She is also a part-time makeup artist and takes pride in helping woman look and feel their best!