Job Description

Do you love exceeding people\xe2\x80\x99s expectations?

Are you passionate about growing your career in the lending or automotive industry?

Are you a self-starter who can work independently?

Are you energetic and a great communicator?

Are you a people person and customer service focussed?

Do you want to work with a company that loves to promote from within?

If this sounds like you, we\xe2\x80\x99d love to meet you!!

WHO WE ARE:

Eden Park Inc. (\xe2\x80\x9cEdenPark\xe2\x80\x9d) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. EdenPark is a wholly owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada (\xe2\x80\x9cFairstone Bank\xe2\x80\x9d). Collectively, Fairstone Bank and its subsidiaries offer credit cards and rewards programs, point-of-sale financing through merchant partners and unsecured and secured personal loans and mortgages. Learn more at EdenParkCanada.com.

Come join Fairstone Financial as a Bilingual Representative in Customer Service.

Be part of Canada\xe2\x80\x99s leading provider of responsible lending solutions to serve Canadians.

At Fairstone we invest in our teams. We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us!

WHAT WE OFFER:

Professional Development: Paid coaching Training, paid eLearning courses (Fairstone University) an opportunity to build your customer service, sales, leadership skills and furthermore.

$2000 to $5000 Employee Referral Program

Employee Discounts; Phone plans, gym membership and many retailers\xe2\x80\x99 discounts

Up to $3000 on Education Support

Base salary, with multiple incentives to give you an overall comprehensive compensation!

Reward program with the opportunity to collect points for travel or goods!

We offer 3 weeks of vacation, additional 6 days to use at your convenience (wellness days) in addition to financial statutory holidays.

Pension up to 6% Contribution program as follow: 3% company donation, and up to 3% more to match your contribution.

Comprehensive benefit package; adjustable to your needs (with access to virtual healthcare)

A regular day for you will include:

Providing exceptional and professional service on every interaction and building rapport with our customers

Receiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiries

Resolving problems by clarifying the customer\xe2\x80\x99s challenge and offering the best solution for EdenPark and our customers.

Assisting customers in making changes to their payment arrangements, banking information and insurance records

Friendly and helpful onboarding calls with new customers

Responding to customer emails promptly in accordance with our core values

Must haves!

You possess excellent verbal and written communication skills in English and French

You thrive in a fast-paced, ever-changing environment.

You have amazing conflict resolution skills and the ability to make decisions independently.

You remain calm while solving issues and have the patience to deescalate difficult situations.

You are tech savvy and know your way through Microsoft Office Suite and Outlook

Clear criminal reference check

Extra- awesome to have:

Previous experience in a call centre, automotive related business, or financial services organization

Post-secondary education

Working conditions:

Hybrid work model (3 days in office and 2 days from home)

You have flexible availability to work. Working hours can range anywhere between 8:30 AM to 8 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating.

WE ARE PROUD TO BE: Montreal\'s Top Employers 2023 by Canada\xe2\x80\x99s Top 100 Employers!

We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.

Learn more:

Follow us on LinkedIn:

If you\xe2\x80\x99re seeking a role with a growing business that values employee development, Fairstone is the right place for you!

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time

Job Type: Permanent

Fairstone