Bilingual Customer Service Representativ

Mississauga, ON, Canada

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Requirements:

Minimum of 1-2 years of experience within logistics doing customer service & dealing with client accounts
Team player
Adapt to systems & people
Handle pressure/deal with irate customers
Empathetic
Excellent communication skills
Ask questions when needed
Multitasking skills & ability to prioritize tasks
Computer Savey- email/CRM/internal tracking websites (client will train on this)
Fluent in Mandarin and Cantonese would be an asset

Responsibilities:

Report to Customer Relations Manager
Come in & check the voicemails
Take down any voicemails left from customers/clients
Track and trace orders
Answer client/customer calls- low volume
Respond to phone calls and emails from customers to arrange pickups
Provide excellent customer service to client accounts- accounts are split between the team
Data entry into the CRM system
Respond to any inquiries from customers
*See attached JD for all details.