Job Description

JD
Candidate must be fluent in French and English, written and verbal. No exceptions. You must be available to work shifts Monday through Friday 8:00 am to 8:00 pm on a rotational basis. Candidate will receive a month\'s notice of their work schedule ahead of time. Candidates will receive 2 weeks of training before going out to the production floor.
Position is 100% remote. Open to Ontario, Nova Scotia, Quebec. Please state where your candidate resides in the summary portion of the resume. Please provide your candidate\'s dates and times availability for interview. Seeking candidates that are comfortable providing first level technical assistance. Provide online claims submission technical support ie. Password resets, *** ID assistance and troubleshooting.Calling all Bilingual Customer Service Representatives! If you enjoy helping clients and thrive in a rewarding and fast paced environment - then we want to meet you!Our Group Disability office is looking for a dynamic, customer service oriented individual to join our team as a Bilingual Customer Service Representative. In the Customer Service Representative (CSR) role you will deliver superior customer service by providing prompt and accurate responses to our callers.The Customer Service Representative will be responsible for answering both technical and Group Disability Claim inquiries via phone and/or e-mail. Customers may be internal or external and their inquiries may vary - fast paced environment with a consistent call volume.Responsibilities

• Provide excellent customer service to both internal and external clients.
• Effective communication with plan members and plan sponsors in a calm and professional manner.
• Access appropriate information from various *** systems.
• Research and resolve inquiries within specified timelines.
• Handle sensitive issues in order to ensure customer satisfaction and maintain confidentiality of private personal information.
• Provide online claims submission technical support ie. Password resets, *** ID assistance and troubleshooting.

Please Note: You must be available to work shifts Monday to Friday 8:00 am to 8:00 pm on a rotational basis.Qualifications:

• Fluency in English and French - verbal and written-mandatory
• Previous experience in a customer service environment
• Post-Secondary education

Attributes:

• Customer focus and solution oriented
• Excellent communication skills (oral and written)
• Strong interpersonal skills \xe2\x80\x93 team player
• Strong attention to detail
• Well organized and able to prioritize work
• Ability to meet deadlines
• Proficient computer and keyboarding skills

LanceSoft