Bilingual Customer Service Agent

Cobourg, ON, CA, Canada

Job Description

At Environmental 360 Solutions Ltd. (E360S), we don't just manage waste - we redefine the industry. Fueled by an ambitious and innovative entrepreneurial vision and decades of leadership, we're building a smarter, cleaner, and more sustainable future. Our team is made up of driven professionals who thrive on challenge, embrace technology, and never stop learning. If you're looking to do work that matters - where your ideas are valued, your growth is supported, and your impact is real - you've come to the right place.

Position Overview:



If you are passionate about the environment and looking to work with a company that provides "Trusted Environmental Management" solutions to help customers reduce their environmental footprint.

You embrace the 5 R's:



Refuse Reduce Re-use Re-purpose Recycle
and are motivated to help others do the same.

Your values align with ours:



Can Do Friendly Conscientious Innovative Expert
You will collaborate with the Sales and Customer Service Teams to provide an exemplary customer experience to existing and new clients in a fast-paced growth company.

You take responsibility for your personal health and safety and welcome the opportunity to collaborate with a similarly minded team who is completing their 15th consecutive year without a lost time accident.

Key Responsibilities:



You are selfless to share your knowledge about the company's products/services and enjoy answering customer inquiries. You are detailed and accurate when processing orders and communicate customer requests clearly to your internal team. You enjoy problem solving, leverage your experience and are naturally curious to get to root of the issue and assist customers. Using your consultative selling style, you are confident upselling and excel at finding solutions for customers. You are a self-starter and proactively contact customers and prospect to follow up on outstanding orders and develop new leads. You remain calm under pressure, are a good listener and always act with professionalism, attributes to effectively handle customer complaints and dissatisfactions. Your analytical, time management and organizational skills will serve you well to: Collect customer feedback Formulate FAQ's Identify, recommend, and implement Continuous Improvement initiatives You are keen to contribute to other related projects and duties as required Other duties as required

Qualifications:



Bilingualism is Required for this role - French and English

Experience dealing with customers in a B2B setting, Customer Service, Supply chain industry/items and Inventory and coordination is considered an asset Strong problem-solving abilities Excellent written and verbal communication skills Computer skills - Microsoft Office (Outlook, Excel, Word, PowerPoint), CRM
This is more than a job - it's your opportunity to be part of something bigger. At E360S, we're setting new standards, transforming communities, and advancing the industry with every step forward. Bring your expertise, your curiosity, and your drive. Let's build a sustainable future we can all be proud of. Apply today and discover what's possible when purpose meets progress.

Due to the high volume of resumes we will only be contacting candidates that best meet the needs of the business. Thank you for your interest in E360S.

The above statements are intended to describe the general nature and level of work being performed by people assigned in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

#INDL

Job Types: Full-time, Permanent

Benefits:

Dental care Disability insurance Extended health care Life insurance RRSP match Vision care
Experience:

Customer service: 3 years (required)
Language:

English (required) French (required)
Work Location: In person

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Job Detail

  • Job Id
    JD3145847
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cobourg, ON, CA, Canada
  • Education
    Not mentioned