Job Description

We are hiring a Bilingual Customer Relations Agent, Customer Service

Reporting To:

Supervisor, Customer Service

Full-Time/Part- Time:

Full-time

Posting Date:

February 9, 2024

Closing Date:

February 23, 2024

Hours of Work:

12:00 p.m. \xe2\x80\x93 8:00 p.m.

Grade:

Office Location:

6

Downtown Toronto

Great location! Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

The Opportunity:

The Bilingual Customer Relations Agent is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

• Answer incoming calls on the customer service queue and make outbound calls when necessary
• Handle between 50 to 65 calls a day
• Identify, solve and/or confirm inquiries and requests received by fax, mail and email or online account
• Process certain changes during client interactions
• Follow-up with client to confirm resolution and customer satisfaction
• Provide assistance to the various residential administration departments when required
• Promote online services
• Ensure client privacy is protected at all times
• Listen to client inquiries and take the appropriate problem-solving steps
• Complete special projects as assigned by the Manager

This position requires linguistic fluency. Priority will be given to candidates completely fluent in English and French.

The Requirements Needed:

• Post secondary education and/or equivalent work experience preferred
• Mortgage experience an asset
• Competency in MS Office; capacity to learn new technologies/systems
• Strong verbal and written communication skills, in both English and French
• Friendly, outgoing personality
• Excellent telephone manner
• Demonstrated flexibility to adapt to a constantly changing environment.
• Ability to resolve problems, strong attention to detail, critical thinking
• Demonstrated team player, responsible, reliable and adaptable
• Bilingualism (French, English) required - interactions with English-speaking customers or partners

The team you will join:

First National is Canada\xe2\x80\x99s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.

If you are ready to join First National\xe2\x80\x99s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at .

We would like to thank all applications for their interest, but only candidates selected for an interview will be contacted.

#FNLOON

Other details

• Job Family Administration (.5)
• Pay Type Salary

• Toronto, ON, Canada

First National