Job Description

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As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

DO YOU HAVE A WAY WITH WORDS?

We are looking for people who have a passion for making customers happy. We want people with high energy, fast typing fingers and a willingness to put the customers\' needs first!

The Opportunity: As a Customer Digital Care Representative, you\'ll reassure our customers that you are here to help. You\'ll receive and respond to customer service inquiries via email and online chat. Assisting with customer questions, reviewing accounts, setting up service or making changes in existing service are all in a day\'s work.

Our employees must have the ability to communicate effectively and professionally, in a conversational manner, using proper grammar. Being able to remain calm, cool and collected in a fast-paced, ever-changing environment is a must!

To ensure we are able to handle our customers\' needs, our employees must be punctual, dependable and reliable.
Our representatives don\'t work late night shifts and have limited weekend hours.

The Requirements:

• Excellent written communication and keyboarding skills
• Proficient with Microsoft Office programs (Outlook, Word, Excel)
• High school diploma or GED
• Ability to complete a mandatory 6-week paid training
• Two (2) years of customer service or contact center environment experience
• Bilingual (spoken and written) in English and French

The Location: Remote (attached to the closest office to your location - Anjou, Longueuil, Brampton, Kitchener, Calgary, Edmonton or Sudbury)
The hours: 7:30am - 4:00pm ; 8:30am - 5:00pm or 9:30am - 6:00pm (EST)

WHY SHOULD YOU APPLY? WE INVEST IN YOU!

Our employees benefit from an extensive paid training program to learn policies and procedures, and receive on-the-job coaching and training. This allows our employees to be well-prepared to assist our customers.

We\'ll provide you with a competitive salary and a top-notch customizable benefits package, including Medical, Dental, Vision, Life Insurance and Short- and Long-Term Disability, as well as paid time off. You can participate in our Employee Stock Purchase Program, a fantastic company match on RRSP, and more!

READY TO SUCCEED?
If you have a passion for helping people and creating a great customer service experience, then join us and make a career out of making a difference. Please click "Apply".

About Us: ABOUT WM

WM ( ) is North America\'s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM\'s fleet includes nearly 11,000 natural gas trucks - the largest heavy-duty natural gas truck fleet of its kind in North America - where more than half are fueled by renewable natural gas. To learn more about WM and the company\'s sustainability progress and solutions, visit .

About the Team: What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It\'s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family - from benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

Waste Management