Job Description

Since 1945 Storkcraft has supported families and been an integral part of bringing dream nurseries and children's rooms to life. Storkcraft is an industry leader in the design, manufacture, and distribution of infant and teen furniture. We are proud to provide affordable, innovative, stylish, quality products to parents. Our commitment to product excellence and our responsiveness to customers' needs have galvanized Storkcraft as the manufacturer of choice for new and existing parents.





We are currently looking for enthusiastic team players who stay curious and thrive on being part of a busy environment to join our Customer Care Team as a Bilingual Customer Care Representative.




Responsibilities:


• Deliver compassionate and engaging customer experiences via Phone, Email and Live Chat.
• Support our Spanish speaking customers with their concerns and questions.
• Approach each inquiry with positivity and a genuine solutions-focus.
• Confidently use a multitude of systems and related software to effectively manage all inquiries.
• Share customer feedback and issue trends openly to support continued business growth.
• Collaborate and interact with members of the team in efforts to creating meaningful solutions and timely responses.
• Actively contribute and engage with the team as a team player and a supporter of continued excellence.


Requirements:


• 2 years in a customer service role is a plus.
• Strong written and oral communication in both English and Spanish
• Strong communication skills both verbal and written
• Empathetic, positive, and consistent with every interaction receiving the same level of attention and exceptional service.
• Top notch organizational and multitasking skills.
• Active listener, and problem solver, with a true desire to help others.
• Eagerness to learn and grow.