Hobart is the leading supplier of equipment, systems and service in the food industry. Hobart offers the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, warewashing and waste systems, and weighing, wrapping and labeling systems. Headquartered in Toronto, Ontario with branch offices in Halifax, Nova Scotia, Montreal, Quebec, Toronto, Ontario, Edmonton, Alberta, and Vancouver, British Columbia. The company employs more than 240 people. Included in this number are over 125 service technicians providing nationwide service, effectively making Hobart Canada the industry's largest service organization.
:
We are looking for a
Bilingual Customer Service Agent
to join our service team in Dartmouth, NS. In this role, you will be the primary point of contact for our customers, ensuring their satisfaction and responding to their requests with professionalism and efficiency. You will have the opportunity to work in a dynamic environment where your customer service skills and communication abilities will be valued.
Required Qualifications:
Significant experience in customer service or a similar field
Excellent communication skills, both verbal and written
Analytical skills to understand and anticipate customer needs
Team spirit and ability to work effectively in a dynamic environment
A good understanding of service operations would be an asset
Fully bilingual (French and English)
Key Responsibilities Include:
Respond to all incoming service calls and enter all relevant information into the ERP system
Manage the national service email inbox and voicemail, and respond to messages
Handle customer inquiries via phone, email, or chat, providing accurate and helpful information
Monitor various portals and inboxes receiving service requests and enter data into the ERP system
Respond to customer inquiries about invoices, technician arrival times, payment methods, etc.
Provide support for administrative tasks as needed
Collaborate with internal teams to quickly resolve customer issues
Participate in projects related to improving customer service
Comply with Health and Safety policies and procedures
We Offer:
Competitive Pay
Competitive Group Insurance Benefit Plans
Company Pension Plan/ with Company Match
We value diversity in the workforce and encourage all qualified candidates to apply. Disability related accommodation during the recruitment process is available upon request. We appreciate all responses and advise that only those candidates selected for an interview will be contacted.
Job Types: Full-time, Permanent
Experience:
Customer service: 3 years (preferred)
Language:
French (required)
Work Location: Hybrid remote in Dartmouth, NS B3B 1W9
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