Job Description

Description
Bilingual CSR - $55,000/yrs
Hours: Monday to Friday, 8:00 a.m. to 5:00 p.m.
Group Benefits after probation
After the probationary period, there is an option to work 1 day remote: 4 days on-site / 1 day remote
Job Summary:
The Bilingual Customer Service Representative will be responsible for processing orders, handling customer inquiries and providing technical assistance for all our products. This role requires strong multitasking and problem-solving abilities; excellent communication skills in both English and French. The ideal candidate will have experience in a retail distribution environment, supporting distributors, agents and consumers, with a passion for delivering outstanding customer service.
Key Responsibilities:

• Handle inbound calls and respond to customer inquiries via phone and email in both English & French.
• Process customer orders and product returns, ensuring timely resolution and customer satisfaction.
• Provide product-related technical support and advice.
• Process product feedback and customer complaints, escalating issues as necessary.
• Work closely with internal teams to ensure smooth order fulfillment and customer service excellence.
• Stay updated on product knowledge, company policies and industry standards.
• Collection calls and other customer and account-related tasks as required.

Requirements:

• Fluency in English and French (written and spoken).
• Exceptional communication skills in both languages.
• Strong organization skills, ability to multitask, while maintaining attention to detail.
• Related customer service experience.
• Keyboarding and proficiency in computer applications.
• Strong problem-solving skills and the ability to handle customer concerns professionally.
• Experience in the Quebec market preferred.

Skills Required