Job Description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
Summary
Loblaw Companies Ltd. is currently seeking highly motivated candidates to immediately fill a Customer Service Coordinator (Bilingual) position with the Customer Service Department.
Responsibilities may include, but are not limited to:

• Handle inbound emails and/or calls from external customers and/or internal colleagues relating to existing Credit customers.
• Initiate outbound emails and/or calls to follow-up issues relating to customer account inquiries.
• Provide exceptional customer service to execute requests from external customers and internal colleagues relating to customer accounts.
• Work with central data management team to ensure correct implementation of customer data.
• Collaborate with collectors on account management of higher risk accounts.
• Managing charge card request, and credit/debit inquiries in a timely manner.
• Various other duties as required depending on and as determined by the needs of the customers and other colleagues.

What you'll need:

• Prior experience in customer service is mandatory.
• Bilingual in English and French is required, the individual will be communicating with French speaking stores.
• Effective verbal and written communication skills.
• Proficient at a high level of customer service through timely handling of requests and a commitment to excellence.
• Strong time management skills with the ability to prioritize, perform follow-ups and multitask daily activities in a fast-paced environment.
• Strong computer skills, specifically Microsoft Office Suite (Excel and Outlook) with proven ability to organize data, utilize formulas and tables.
• Able to identify opportunities for process improvement and participate in follow through to create efficiencies.
• Able to implement and/or adapt to change.
• Keen attention to detail.
• Team-oriented with positive attitude.
• Previous experience with SAP would be considered an asset.
• Previous experience in accounting customer service call environment would be considered an asset.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
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