Job Description

Location: Ottawa, Ontario
Reports to: Assistant Director, Employment Services
Employment Status: Full Time Permanent
Bargaining Unit Status: Included
Annual Salary: $71,968.00 -$85,134.40
Language requirements: English is essential; French is essential
Bona Fide occupational requirement (BFOR): N/A
Reference Number: 25-038
Schedule: 40 hours per week, Monday to Friday. Some weekends and evenings may be required
Closing Date: April 26th, 2025
Posting Stage: Internal and external
Job Summary:
Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at-risk individuals aged 12+ and their families every month. YSB employs 350 caring professionals in a unionized environment in over 26 locations across Ottawa.
Under the general direction of the Director of Employment Services for YSB, the Coordinator is responsible for overseeing the effective operational and administrative functioning of YSB-ES, an Employment Ontario site delivering a full range of employment services to Ontarians of all ages.
This position will be performed in accordance to Employment Ontario guidelines, the Client Activity Management System (CAMS) and will abide by the policies and procedures established and approved by the Youth Services Bureau.
Principal Duties:
Staff & Program Related

• Support the effective recruitment, orientation, supervision, evaluation & training of all unit personnel and student internships as delegated by program Director
• Ensure completion of annual employee performance review and work plan for assigned staff
• Oversee and ensure the smooth day to day operations of the unit by delegating and coordinating essential daily activities
• Oversee staff scheduling; considering converage, vacation, hybrid rotation, holiday dates
• Chair operational and staff meetings to assess/review program, client and employer needs, outcomes and objectives; share the latest funder updates, seek feedback and input from staff
• Liaise with other services within YSB and the community as required
• Participate in and or deliver public education on the program and issues related to employment and the state of the labour market
• Contribute to program evaluation & development through identification of client and workforce trends
• In conjunction with Director, work with Program Manager on program related

activities such as data integrity issues and report findings * Ensure compliance with Employment Ontario/Integrated Employment Service Delivery Model, CAMS and CaseFlo and Visibility Guidelines

• Ensure compliance with WCG Targets and KPIs, and all IESD model requirements
• Support the Managers in the preparation of scheduled reports, forecasts, Performance Reviews as required by the funder
• Participate in the preparation of annual business planning process and budget reviews
• Ensure compliance with Agency Policies and Procedures, Program Policies, Collective Agreement & relevant Ministry of Labour legislation
• Ensure safe working practices are followed as established by the Bureau and the Program

Clinical Duties

• Oversee and monitor staff implementation of service plans & follow up services
• Oversee and monitor outreach and referral services
• Provide Risk Management analysis of situations and potential scenarios
• Ensure that operations, processes and protocols are compliant with YSBs (supervision, committee participation, additional project management, etc)

Administrative responsibilities

• Participate in staff selection with Human Resources
• Ensure all administrative tasks are completed on time and in accordance with unit & Bureau policies, including submission of payroll and approvals of time off requests
• Ensure client and employer files are maintained and current within established guidelines
• Assist the Program Manager in the preparation of statistical report documentation or other reports as required by Director or program funders
• Support the administration of budget & be accountable for site expenditures
• Prepare for accreditation as required
• Maintain physical plant & equipment
• Maintain inventory supplies

Job Specifications/Qualifications:
(The qualifications are appended to the job description and are not intended to be part of the job description)

• Degree or diploma in business, social sciences, educational counseling
• Minimum 5 years experience in a related setting
• Proven organizational and administrative skills
• Demonstrated decision making and problem solving skills
• Strong written and verbal communication skills
• Knowledge of Labour Market
• Knowledge of Project and Performance Management
• Experience creating and delivering presentations
• Knowledge of budget development and management
• Knowledge of ministries, guidelines, legislations, regulations and requirements
• Knowledge of Community partnerships and available services
• Computer skills (Microsoft suite of programs)
• Knowledge of intervention strategies and technique
• Experience working in a non-profit environment
• This is a designated bilingual position within the Employment Services Unit

Disclaimer:
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.
What we offer:

• An opportunity to join a vibrant team and be part of truly meaningful and rewarding work;
• 15 days of annual vacation + 1 personal day;
• 100% YSB-paid group health benefits;
• Pension plan from Day 1;
• A team where you get to be yourself everyday and where you have the freedom to innovate.

Join us!
If you think this vacancy is a good fit, we would love to hear from you. Please to submit your resume and one-page cover letter. Dont just tell us what we want to hear, tell us your story and why you would make a great addition to our team.
We know applying to a job takes time and thank all candidates for their interest. While we are not able to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do our best to provide feedback if that can be helpful.
At YSB, we are committed to building a workforce that reflects the diversity of our community. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from the LGBTQ community and/or people with intersectional identities. Reasonable accommodation will be made available for applicants who require the same, whether on the basis of disability, creed or otherwise, throughout the hiring process, kindly make your needs known in advance. Applicants should know that YSB is similarly committed to providing reasonable accommodation of such needs in the workplace, up to the point of undue hardship. The selected candidate will be required to follow all mandatory Covid 19 safety protocols.