Job Description

Bilingual Coordinator, Customer Service (18 months contract) - Hybrid

Seeking a customer service expert! Can you juggle multiple platforms, maintain data accuracy, and delight customers with finesse? Join us as a Customer Service Coordinator, and let's elevate service together. Are you in?

As a Customer Service Coordinator, you will be reporting to the Customer Service Supervisor and will be responsible for delivering exceptional service to both internal and external customers. This role involves maintaining accurate client accounts, processing orders, and providing extended customer support through various platforms.

Key Responsibilities

Provide outstanding service to clientele, addressing inquiries and requests promptly and accurately. Respond to customer service and order requests efficiently. Create and maintain equipment accounts, ensuring data integrity is following company policies Evaluate and address customer issues, seeking resolution or escalating as necessary Monitor and report any system issues or inconsistencies within a queue. Process orders and maintain associated revenue records. Submit monthly reports summarizing key activities and outcomes.

To Succeed, You Will Need

Bilingual French/English High school or equivalent diploma required A minimum of 1 year experience in a customer service role Proficiency in time management and multitasking to handle requests from diverse platforms. Ability to solve Customer issues through both telephone and online chat. Intermediate skills in analyzing customer issues and interpreting contract clauses. Basic computer/technical skills in Excel, PowerPoint, and equipment operation.

Why Join?

HYBRID WORK

We offer a Hybrid work schedule. You will be in the office Mondays and Wednesdays each week, and can work from home for the remainder of the week (subject to specific business needs requiring office attendance) When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

Comprehensive health coverage plan that includes medical, dental and vision Life insurance, disability and wellness programs Vacation, Paid Personal Time and Sick days Matching RRSP contribution & Profit-Sharing Program Tuition Assistance Program for professional continuing education Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

Free coffee and snacks Employee referral program Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products Community involvement Employee Appreciation Events

Language requirement:

Detailed oral and/or written interactions with clients based outside Quebec.
Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians.


At Canon Canada, we've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.


We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.


We offer

comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks

. We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1.


As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at accessibility@canada.canon.com or at 1-855-531-3850 or 905-863-8713. To learn more about Canon Canada, visit careers.canon.ca.