Job Description

At John Deere, we run so life can leap forward. This powerful purpose is our promise to humankind that we will dream, design, and deliver breakthrough products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns and megacities. And we live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in all of us. A culture where great ideas thrive because every voice is heard.
Title: Bilingual Collector - 115513
Primary Location: Canada (CA) - Offsite
Function: Financial Services (CA)
Employee Referral Bonus: $1,500.00
Onsite/Remote: Remote Position
New or Existing Postion: Existing Postion
Salary Range: $60,792.00 - $91,176.00
Employee Referral Bonus: $1,500.00
Candidates applying for this position must be legally eligible to work in Canada.
Your Responsibilities
As a Collector for John Deere Financial Inc. located in Grimsby, ON, you will be responsible for managing a portfolio of past due accounts with the goal of keeping low levels of delinquency while nurturing customer and dealer relationships. In addition, you will:

• Manage multiple delinquent accounts for debt collection efforts. Analyze each past due account to prompt collection courses of action while adhering to legal requirements and company policies and procedures.
• Review credit bureau reports, customer payment history and relevant market information to plan a course of action to resolve outstanding customer accounts.
• Work closely with customers to establish their ability to meet payment obligations. Contact customers to negotiate payment plans and/or recommend customized repayment options and guide them through the repayment process.
• Follow up with customers to ensure payments are made based on established deadlines.
• Recommend and/or authorize repossessions or deferrals using knowledge of industry trends and input from dealers.
• Participate in process improvement and/or team-oriented projects.

What Skills You Need

• Proficiency in English and French (bilingual role to service French speaking customers)
• Strong verbal and written communication and negotiation skills (English and French)
• Working knowledge of Microsoft Office, intranet/internet functions
• Ability to multi-task and work in a fast-paced environment; Self-motivated with ability to independently manage workload and work in a team environment
• Problem-solving skills: ability to think critically and come up with solutions to complex problems
• Previous experience in a collection/customer service/account management/credit environment
• Ability to work a set shift within hours of operation (8:30am -5:30pm EST)
• This is a remote position; candidates must have an appropriate work from home set-up with a stable internet connection

What Makes You Stand Out

• Financial acumen and related experience
• Knowledge of the agriculture and construction and forestry industry
• Knowledge of collection tools and techniques and legal restrictions

Education

• University degree or College diploma in related discipline (business, accounting or related finance field)
• 3 or more years of related work experience

In accordance with the John Deere Accommodation Policy, reasonable accommodation of any of these qualifications may be considered. An equal opportunity employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business.
This position will be posted for a minimum of 7 business days and unposted when a qualified pool of candidates is achieved.
The information contained herein is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The company uses artificial intelligence (AI) in screening, assessing, and selecting applicants for open positions.

Skills Required