Job Description

N de ref : 124963
Position: Bilingual Client Support Specialist
Location: Markham, Ontario
Salary: $36 per hour
Schedule: 3 days in-office, 2 days remote
Job Type: 1-year term, with strong potential for permanent status
About the Role:
Our client, a leading pharmaceutical organization committed to advancing innovative healthcare solutions, is seeking a motivated and customer-focused Bilingual Client Support Specialist to join its Markham-based team. This hybrid role offers the flexibility of working three days on site and two days remotely, while maintaining a strong commitment to delivering exceptional customer support.
In this position, you will be responsible for managing customer inquiries, resolving issues, and ensuring an outstanding service experience for both English- and French-speaking clients.
Key Responsibilities:
- Respond promptly and professionally to customer and sales representative inquiries via phone and email, ensuring thorough and accurate resolution.
- Manage customer accounts and orders, including verification, order processing, tracking, and issue resolution.
- Monitor and action requests from shared email inboxes, ensuring timely and accurate follow-up.
- Support new customers and users of the online ordering portal, offering guidance and troubleshooting as needed.
- Document and resolve customer and sales interactions, escalating issues to appropriate departments when required.
- Collaborate effectively with cross-functional teams to support order accuracy, customer satisfaction, and process improvements.
- Adhere to customer service standards, policies, and procedures while maintaining a positive and professional attitude.
Qualifications:
- College diploma, university degree, or related post-secondary education.
- Fluency in both English and French, with strong verbal and written communication skills.
- 2+ years of experience working in high-volume contact centre environments.
- Proficiency with SAP (ECC, Order to Cash) or similar order management systems; strong technical aptitude and ability to navigate multiple systems.
- Demonstrated experience in a team-oriented, collaborative, and high-engagement environment.
- Strong attention to detail, organizational skills, and the ability to prioritize effectively.
- Proven problem-solving abilities, sound judgment, and composure under pressure.
Please send your resume in Word format to Sarah Villarroel at sarah.villarroel@quantum.ca.
REFER AND EARN A $50 GIFT CARD! For more details, .

Skills Required