Job Description

Description
Hello! Our Client in Mississauga is looking for Bilingual Client Support Administrator to add to their Team!
Position: Bilingual Client Support Administrator and Servicing Representative
Pay: $25 per hour
Type: 6 month contract
Start date: October 20th, 2025
Location: Mississauga (Eglinton/403)
Hours: Must be available between 8am-8pm Monday to Friday, HYBRID
MUST: English and French language
JOB DETAILS:

• Validate applications for all Small Business banking, including but not limited to reviewing business documentation, validate customer information and ensure compliance with AML policies
• Engage in client interactions via phone, email with customers and/or internal partners to coordinate and execute documentations related to new accounts, change to account information, signing authorities, GICs, credit documentation and cash management products
• Support back-end applications from small business banking by reviewing and ensuring all documentation is in compliance with AML policies
• Demonstrate service excellence by being knowledgeable, resourceful and professional during all client interactions and record servicing activities in appropriate tool(s) accurately.
• Offer solutions, resolve and/or escalate client issues and concerns to leadership and/or appropriate parties without delays.
• Build strong partnerships by working closely client groups/partners to ensure seamless customer experience
• Accountable for accurately capturing and validating clients' financial information, ensuring all documentation is completed in accordance with policies and procedures

REQUIREMENTS:

• English and French language
• 1 year of experience in handling customer accounts
• Strong administrative and customer service experience
• Strong problem solving skills sufficient to address client and operational issues in a timely and effective manner
• Strong influencing and negotiating skills to respond professionally to objections and offer resolutions
• Organized and detail oriented to manage high volumes of information
• Well-developed ability to multi-task

Thank you
Mark
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Skills Required