Job Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you\xe2\x80\x99re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are\xe2\x80\x93 here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It\xe2\x80\x99s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We\xe2\x80\x99re looking for a Bilingual Claims Representative III, Accident Benefits, to join our growing team!

In this role you will work in a flexible hybrid environment that drives customer satisfaction and provides continuous opportunities for growth and development. The successful candidate will have excellent communication skills in French and English, understand complex Accident Benefits claims adjusting, have a passion to provide exceptional customer experiences and enjoy coaching and mentoring junior adjusters.

Location can be in either of the following offices in our Atlantic region: Moncton, NB, Dartmouth, NS and St John\xe2\x80\x99s NFLD.

What you\'ll do here:

• Manage a pending of moderate - complex accident benefits claims for Bilingual (French and English) claimants
• Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable.
• Communicate in a timely and respectful manner with the customer, claimants, lawyers, and insurers to settle claims and report findings and settlements.
• Conduct investigations and identify additional information such as independent medical examinations, customers medical or employment history required to clarify and/or justify a claim.
• Collect reports and statements to determine liability and coverage.
• Ensure all cases are clearly documented and meet any or all legislative requirements.
• Assist junior staff with day-to-day issues, escalating more serious issues to senior specialists, consultant or management staff.

What you bring to the table:

• A minimum of 3+ years of experience adjusting Accident Benefits claims.
• Excellent written and verbal communication skills with fluency in French and English.
• Must be able to obtain a license for New Brunswick which is required for this position, additionally, working towards or completed Chartered Insurance Professional (CIP) designation.
• Knowledge of medical terminology and complex claims.
• Knowledge of the provincial legislation governing auto insurance.
• Previous experience or education within kinesiology or rehabilitation environment is considered a strong asset.
• Strong negotiation, analytical and decision-making skills.
• Positive team contributor

What we offer

Working here means you\'ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We\xe2\x80\x99ll work with you to meet your needs.

, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

Intact Financial