Job Description

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

The Property & Casualty team is responsible for assisting clients through the claims process from claim opening to claim settlement for Purchase Security, Extended Warranty and Auto Rental Collision/Loss Damage insurance coverages. If you have a strong inclination for Customer Experience, this could be the opportunity for you.

What are the main responsibilities?

• Reporting to the Team Leader \xe2\x80\x93 Property & Casualty, you will be an ambassador for Global Excel as you evaluate and enforce claim benefits and limitations based on a comprehensive understanding of the applicable policy wording, client culture and intent.
• You will contribute to cost containment efforts by validating claims for authenticity and investigating legitimacy of documentation received to direct the claim to the appropriate process or outcome.
• You will also have the opportunity to impact the customer journey through direct interaction with clients by phone and email to open claims, ensure their understanding on what information is needed and how to complete a claim submission.

What skills and experience are we looking for?

• Motivated by delivering best in class customer experience;
• College diploma or equivalent, with 1 or more years of customer service experience;
• Excellent verbal and written communication skills in English and French;
• Strong decision-making and organizational skills;
• Autonomous, professional and detail-oriented;
• Knowledge of claims assessment is an asset;
• Working knowledge of Microsoft Office application (Word, Excel, Power Point, Access) and the Internet.

We offer you

• Competitive vacation package;
• An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
• A flexible and supportive work environment offering several benefits such as telemedicine, on-site Bistro, and much more;
• A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as \xe2\x80\x9clunch-and-learns\xe2\x80\x9d on various topics linked to health and wellness;
• Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Global Excel