Job Description

We are seeking fluently bilingual (English & French) Call Center Specialists to join our client\'s team. As a Bilingual Call Center Specialist, you will play a crucial role in managing a class action settlement by providing high-quality customer service to callers with questions about the settlement.Key Responsibilities:
- Handle inbound calls, primarily in English, with professionalism and courtesy
- Provide accurate information according to provided guidelines and scripts
- Maintain strict adherence to provided Quality Assurance (QA) guidelines
- Utilize intermediate computer skills for tasks such as using the "find" function in PDFs
- Participate in extensive training, including roleplay exercises, to ensure preparedness for the roleTop Skill Requirements:
- Customer Service: Demonstrate strong customer service skills, including patience, empathy, and effective communication.
- Call Center Experience: Minimum of 2 years preferred, but exceptional candidates with less experience will be considered.
- Availability: Must be available for the entire duration of the project.
- Follows Instructions: Adhere strictly to scripts and guidelines without deviation.
- Intermediate Computer Skills: Comfortable with basic computer tasks and software.Additional Information:
- Dress Code: Smart Casual (T-shirt and jeans are acceptable as long as they are work-appropriate)
- Parking: Free parking available on-site
- Training: Extensive training will be provided to prepare for the role. Adherence to the training is crucial as this is a legal account and strict compliance with the QA guidelines is mandatory.Qualifications:
- Fluently bilingual in English and French
- 2+ years of call center experience is preferred, but exceptional candidates with less experience will be considered
- Strong customer service skills
- Ability to strictly follow instructions and scripts
- Intermediate computer skillsIf you are a dedicated team player with excellent customer service skills and call center experience, and you meet the above qualifications, we encourage you to apply for this exciting opportunity.Robert Half is the world\'s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.\xc2\xa9 2024 Robert Half. By clicking \xe2\x80\x9cApply Now,\xe2\x80\x9d you\'re agreeing to Robert Half\'s Terms of Use.Robert HalfRobert Half est la premi\xc3\xa8re et la plus grande firme de solutions de gestion des talents sp\xc3\xa9cialis\xc3\xa9es au monde, qui met en relation des chercheurs d\'emploi hautement qualifi\xc3\xa9s avec des opportunit\xc3\xa9s au sein de grandes entreprises. Nous offrons...

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