Job Description

Join our team

The TELUS Health Pharmacy team is a dynamic cross functional team within TELUS Health that represents various stakeholders in the pharmacy space from enterprise level pharmacy organizations, vendor integrations, care facilities and independent pharmacies. The Pharmacy product portfolio is diverse and touches on every facet of the industry - even patients!

As a Business Analyst, you\'ll collaborate with a diverse user-centric product team to deliver innovative solutions that drive user engagement and streamline processes. We are seeking a curious, independent and experienced individual who can work easily in a matrix organization to develop and execute on initiatives that support present and future product needs.

What you\'ll do

• Design and implement product solutions in order to solve complex business problems; draft business requirements, investigate options and provide sound recommendations
• Create detailed user stories and workflows that translate business requirements into actionable items for developers
• Collaborate with UX designers, Service Designers and product managers to understand feature set and requirements
• Work closely with front-end and back-end development teams to ensure good understanding of user stories and clarify technical details where needed; Lead grooming sessions, participate in daily-stand-ups, etc.
• Maintain a strong understanding of TELUS Health, products and services, organizational delivery capabilities
• Contribute to solution strategies based on business unit needs in supporting programs and roadmaps
• Support security and privacy impact assessment activities ensuring our product meets the highest standards from inception through to implementation
• Actively participate in project team meetings and lead relevant discussions
• Successfully liaise with internal stakeholders on implementation activities to achieve end goals, deliverables and commitments
• Lead and facilitate meetings and working sessions with cross-functional stakeholders in order to achieve desired outcomes.
• Directly support product managers in the collection, analysis and documentation of customer facing stakeholder feedback sessions.
• Lead or mentor other Business Analysts as part of a peer group.
• Analyze performance and results to provide insights and recommendations for both client experience and business/performance processes improvements by using analytical tools
• Provide reporting and visibility to the product team on group or project specific progress and identify areas of risk or areas that require additional support.
• Participate in product prioritization and planning sessions

What you bring

• 1-3 years\' previous experience as Business Analyst, or comparable role
• Bilingualism is a must as this role will work closely with the Pharmacy solutions team based out of Quebec whose focus is on a French-language pharmacy solution
• Proven ability to collect requirements and document needs in clear and concise user stories
• Familiarity with software development life cycle and experience working with developers in an agile team structure.
• Ability to influence cross functional teams
• Experience analysing and reporting on performance and utilisation data
• Excellent interpersonal and communications skills; strong delivery and creation of presentations to leaders
• Highly developed personal planning and organizational skills: initiating, planning and organising activities simultaneously within a project as well as with multiple projects
• Ability to quickly understand technical details and dependencies related to APIs and other systems
• Demonstrated ability to adapt quickly to change and provide change management guidance to others
• Strong analytical problem identification, and problem solving skills
• Strong customer focus
• Capable and willing learner who proactively researches solutions to business challenges
• Highly proficient in Excel, Visio, MS Access, Google Suite
• Experience using Jira, Confluence or other software management tools

Great-to-haves

• Experience working with pharmacy solution products
• Pharmacy, Pharma, Group Insurance or Healthcare IT experience

Why TELUS?

At TELUS, you\'ll join a diverse team dedicated to learning, teaching, and impact; as individuals and as a team. As a workplace, we care about our team members and have a total rewards package that makes being a part of TELUS Health something to be proud of:

100% remote within Canada: so you can work where you feel most inspired (including in-person if YOU want to!)
Stay healthy: flex benefits with options to customize coverage based on your lifestyle and needs, inclusively offering coverage for Gender Affirmation and Fertility treatments.
Virtual Care: premium access to digital healthcare for you and a loved one; avoid long waits at the clinic, just chat with a medical professional from your couch!
Work Life Integration: paid vacation and flexible well-being days
Family leave: mothers, fathers and adoptive parents benefit from a top-up during part of their leave.
Pension plan: to help you save for the future with a generous company match (free money!).
Employee Share Purchase Plan: you can invest in our shared success, company matched!
Wellness Spending Account: To support your whole person wellness
Learning and development: Internal resources for business, leadership, and technical skills
Savings: who doesn\'t love discounts? (on TELUS services and partner/supplier services and products)
Employee and family assistance: LifeWorks provides free services to support you through life events
Tools/Technology: We provide your hardware, enabling you to do your best work

#LI-remote

A bit about us

We\xe2\x80\x99re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You\xe2\x80\x99ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We\xe2\x80\x99re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you\xe2\x80\x99re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Health

We\xe2\x80\x99re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Telus