Job Description

**Please note this is a 12-month fixed term role with the ability to work remotely**

The Bilingual Business Analyst, Service Operations is responsible for providing analytical and administrative support to the retail & retention Subject Matter Expert (SME) team as well as Sr. Managers of Retail / Retention and the Service Operations department to identify opportunity and move the Parts & Service business forward.

Responsibilities

• Create, analyze and distribute various reports based on review of eComposite, Financial Statement Analysis, Webi, Profit/Loss opportunities, national & dealer KPI dashboards;
• Conduct end-to-end analysis that includes data gathering and requirements specification, processing, analysis, ongoing deliverables, and presentations;
• Make business recommendations with effective presentations of findings at multiple levels of stakeholders through visual displays of quantitative information;
• Track and support monthly PDCA activities for SME group and promote important Honda initiatives and agenda to dealer network via dealer bulletin, presentations, or dealer care communications;
• Assist with budgeting/vendor invoices and coordinate day to day reporting with our vendors and internal departments across the Customer Service division;
• Perform general administrative duties including Invoicing, Vendor Management, and Creating & Publishing Dealer Bulletins;
• Collaborate with IT partners and other Data Science teams to build out the data environment and analytics work platforms;
• Ad hoc requests such as Preparing & providing materials for presentations.

Qualifications

• Post-secondary education required;
• Bilingual French \xe2\x80\x93 English ability is required;
• 1+ years\xe2\x80\x99 experience in related role;
• Automotive experience would be beneficial;
• Expert-level knowledge of Excel (charting, graphing, pivot tables, and report generation), Tableau, along with solid working knowledge of Word, PowerPoint, Business Objects, Predictive modelling/machine learning;
• Analytical and Problem solving skills;
• Ability to present information effectively via multiple formats such as PowerPoint, email or scorecards.

Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant\xe2\x80\x99s accessibility needs.

If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.

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