Job Description

Location:

This part-time position is based at Magnetic Hill Home Hardware at 2463 Mountain road, Moncton, New Brunswick.

Position Overview:

We are seeking a Bilingual Building Supplies Desk Associate to join our team at Elmwood Group. This role requires a customer-focused professional who excels in providing prompt, courteous, and knowledgeable service. The successful candidate will assist customers with building supplies, offer expert advice on products, and prepare quotations, all while maintaining a high standard of efficiency and professionalism.

Key Responsibilities Includes:

Customer Engagement: Greet customers within 30 seconds, assess their needs through open-ended questions, and offer tailored product advice. Product Knowledge: Stay updated on building materials, lumber products, pricing, and local building codes. Quotations & Orders: Prepare accurate quotes, process special orders for non-stock items, and assist customers with building project solutions. Team Collaboration: Work with employees, management, suppliers, and customers to ensure accurate pricing, estimates, and inventory knowledge. Problem Solving: Resolve customer concerns efficiently and professionally. Safety & Efficiency: Follow workplace safety protocols and suggest improvements to enhance store operations. Additional duties as required.

Skills and Qualifications:

High school diploma or equivalent. Proven problem-solving skills and the ability to work effectively in a team-oriented environment. Strong organizational skills with the ability to manage multiple projects and deadlines. Experience in customer service is required; knowledge of building materials is an asset. Proficiency in Microsoft Office and a willingness to learn new software programs. Bilingualism (French and English) is a significant advantage.

Working relationships

o Reports directly to the Assistant Store Manager and Store Manager.

About Elmwood Group:

For over 45 years, the Elmwood Group has proudly served Southeast New-Brunswick with height retail locations offering unparalleled expert advice, product selection, and support. Our locations include:

5 Home Hardware Building Centre locations: Elmwood, Dieppe, Magnetic Hill, Downey, Tediche 1 Home Building Centre - Grande-Digue Home Furniture & Lightning showroom boutique Elmwood Design Centre Elmwood Manufacturing (Interior doors & finishes) Elmwood Commercial

Our vision & mission

is to continuously grow by being the highest value provider to our clients by providing solutions through outstanding customer experience. We are guided by our core values of integrity, teamwork, accountability, adaptability, and empowerment.

Diversity and Accommodation:

We are an equal-opportunity employer and welcome applications from all qualified candidates. We will accommodate the needs of candidates during the hiring process in accordance with the Human Rights Code.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Job Types: Part-time, Permanent

Pay: $16.00-$17.00 per hour

Expected hours: No more than 30 per week

Benefits:

Dental care On-site parking Paid time off Store discount Tuition reimbursement Vision care
Ability to commute/relocate:

Moncton, NB E1G 2J5: reliably commute or plan to relocate before starting work (required)
Experience:

vente: 1 year (required) Service a la clientele: 1 year (required) Lumber & Building Materials: 1 year (preferred)
Language:

Francais et Anglais (required)
Work Location: In person