Job Description

Description de l\'entrepriseChit Chats\' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As ecommerce removes borders, we don\xe2\x80\x99t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and financial restraints to create a seamless, borderless and boundless world of opportunity for Canadians.We\xe2\x80\x99re looking for you if you are Caring, Curious and Cheerful!Description de l\'entrepriseLa vision de Chit Chats est d\'aider les Canadiens \xc3\xa0 livrer leurs produits dans le monde entier avec des tarifs d\'affranchissement incroyablement bas. Nous sommes une entreprise entrepreneuriale en pleine croissance, ayant un impact significatif sur les entrepreneurs et les entreprises canadiennes. Alors que le commerce \xc3\xa9lectronique supprime les fronti\xc3\xa8res, nous ne voulons pas que les tarifs postaux \xc3\xa9lev\xc3\xa9s du Canada soient un obstacle au commerce mondial. Nous visons \xc3\xa0 \xc3\xa9liminer ces contraintes physiques et financi\xc3\xa8res pour cr\xc3\xa9er un monde d\'opportunit\xc3\xa9s sans fronti\xc3\xa8res ni limites pour les Canadiens.Nous vous cherchons si vous \xc3\xaates Compr\xc3\xa9hensif(ve), Curieux(se) et Content(e) !Description du posteAs a Chit Chats Branch Floater, you deliver a delightful experience to clients in our branches. You are the first line of defense for compliance adherence, and always do your best to ensure shipments comply with customs laws - our business depends on it! Your process and sort shipments meticulously and are highly proficient in navigating our platform. You are always looking for more efficient, cost-effective ways of getting things done while keeping in line with our strategic anchors and values.You build rapport with clients and teammates alike. You show up on time, dress to work and get the job done because you know clients and teammates rely on you. You take pride in and maintain a clean and tidy branchYou work primarily out of our Saint-Laurent location but are available to work out of our various locations in Montreal, Quebec as required..Responsibilities to ClientsGreet customers while representing Chit Chats\xe2\x80\x99 brand and values.Interacts and develops a positive rapport with customers and represents the company in a professional manner while taking every opportunity to build our businessResponsible for the cleanliness, safety, and organization of the branchSome receptions and administrative duties and the ability to handle all customer inquiries via telephone, email and face to faceOffer consultative service, answer questions and make product and service recommendations.Process shipments meticulously including scanning, sorting and loading onto skids.Take inventory and place orders for supplies.Maintain incoming and outgoing client returns.Ensure the compliance of shipments and reviews are completed thoroughly and accuratelyResponsible for educating clients on shipment compliance needs (Canadian, US, Internationally re: restrictions, weight, dims, packaging)Ensure batch accuracy during processing and uses the appropriate indicators for batch identificationResponsible for complete BOL- should be true and accurateMust possess the ability to provide proper and appropriate documentation/escalation of shipment and client challenges or inquiresEnsure shipment processing and compliance reviews are completed within a timely mannerMust support Drivers with loading and unloading freight.Perform fulfillment tasks as needed (picking, packing, shipping, charging etc.) from within the Branch.Additional responsibilities as requiredResponsibilities to TeamHelp assist the branches when they are short staff.Responsible to ensure full compliance with all company safety and risk management policies and proceduresOpen and close branches when needed.Follow company policies and procedures to a T.Follow compliance procedures.Contribute to a log of escalations and provide summary reports to management.Help teammates to ensure effective and low-cost procedures.Maintain good communication between team members.Extra tasks or projects from time to time.CompetenciesClient ServiceAnticipation and responsivenessSolution providerAttention to detailTeamwork and Organizational skillsInterpersonal skillsQualificationsMust be able to speak, read and write in English and French.Two (2) years of branch/store management experience requiredP&L experience preferredStrong computer skills including expertise with Moneris, Google docs and Microsoft OfficeWilling to accept full accountability for branch operationsAbility to stand for long periods of timeHeavy lifting may be requiredAbility to multi-task with attention to detail and remain positiveMust be proactive and happy to help our logistics process to run smoothly, jumping in where necessary to help outExcellent communication skills, both verbal and writtenStrong Typing Skills -Minimum 50 WPM and1+ years opening and closing Office1+ years office administration experiencePossess a passion for serving people, going above and beyond and making it right for the customersTrustworthy, organized, reliable and has a positive outlookInformations compl\xc3\xa9mentaires

• Class 1 safety shoes required (green triangle patch).
• Must be able to work varying shifts from Monday to Friday; 9am - 11pm
• This is a Permanent Full-Time position

• Chaussures de s\xc3\xa9curit\xc3\xa9 de classe 1 requises (patch triangulaire vert)
• Doit \xc3\xaatre capable de travailler des quarts vari\xc3\xa9s du lundi au vendredi ; de 9h \xc3\xa0 23h.
• Il s\'agit d\'un poste permanent \xc3\xa0 temps plein.

Chit Chats