Job Description

About Us:

At Owen & Associates, we believe benefits should feel beneficial--for our clients and for our team. We're growing and excited to welcome a Bilingual Benefits Specialist who thrives on building strong relationships, delivering exceptional service, and keeping things running smoothly behind the scenes. You'll be supporting an existing book of business while contributing to a client experience we're known for: genuine, proactive, and personal.

We're a leading consulting and brokerage firm supporting global organizations with their Canadian employee benefit programs. With 25+ years of success, 50+ team members, and clients across 150 countries, we continue to grow every year--and we credit that to our people, our expertise, and our collaborative culture.

This is a hybrid role, with the expectation of 2 days in office.

Learn more at: https://owenandassoc.com

What You'll Do:

Support French and English-speaking corporate clients with their employee benefits programs (health, dental, disability, retirement, etc.) Process enrollments, changes, and terminations with accuracy and care Provide clear, friendly communication to employees and clients (in both official languages) Stay knowledgeable on regulations and help clients remain compliant Prepare and share plan documents, summaries and reports (FR & EN) Translate communications as needed Be the go-to contact for benefits inquiries, resolving issues in partnership with carriers and vendors Maintain organized client files and conduct regular account reviews Assist with claims and billing inquiries Lead or support client meetings as needed

What You Bring:

Fluency in French & English (reading, writing, speaking) Strong attention to detail and organization Excellent customer service and communication skills Adaptability and a solutions-focused mindset 4+ years of customer service experience 2+ years of administration experience Working knowledge of employee benefits and retirement plans Proficiency in Excel, Word, Outlook, and PowerPoint Able to work hybrid/attend occasional in-person meetings Positive attitude, collaborative spirit, and readiness to grow Able to clear a background check

Bonus Points For:

Understanding of employment standards or labour regulations GBA or progress toward CEBS designation

Why You'll Love Working Here:

Competitive salary + Profit-Sharing-Program Group benefits & retirement match plan; Flexible Spending Account Flexible work environment Ongoing training & continuing education Growth opportunities in a global-facing organization Supportive team culture and company events
$50k - $60k depending on experience

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance Mileage reimbursement On-site gym On-site parking Paid time off Profit sharing RRSP match Tuition reimbursement Vision care Wellness program Work from home
Experience:

Administrative: 2 years (preferred) Customer service: 4 years (preferred)
Location:

Collingwood, ON L9Y 4R3 (preferred)
Work Location: Hybrid remote in Collingwood, ON L9Y 4R3