Job Description

Ready to Transform Retail? Embark on a rewarding career with Sobeys Inc., celebrated among Canada's Top 100 employers where your unique contributions drive success.



We are looking for a Bilingual B2B Specialist responsible for protecting and growing Voila's existing B2B accounts. In this role, you will champion the customer's voice, deepen wallet share, and lead account planning across key strategic verticals, including childcare, nonprofits, schools/school boards, government boards, and other high value segments. This role owns retention, renewal, and AOV growth.

What you'll be focusing on:

1. Own and grow a portfolio of mature accounts (Strategic and Tier 1/2):

Manage relationships with key decision makers up to the C suite, proactively identifying customer needs and expansion opportunities. Facilitate contract renewals, expansions, and negotiations; develop account plans and revenue forecasts. Conduct regular business reviews to monitor account health, discuss product/service evolution, and identify enhancement and rollout opportunities.

2. Deepen understanding of clients and verticals:

Maintain knowledge of each client's competitive landscape, target markets, and growth initiatives. Map customer businesses to gain insight into their priorities, expectations, and requirements; anticipate and address issues before they escalate. Act as the voice of the customer within Voila, providing feedback to B2B Marketing, CRM, Operations, and Product teams.

3. Drive revenue growth and AOV:

Develop strategic account plans aligned with clients' go to market strategies, focusing on cross sell, upsell, and category expansion. Use a consultative approach to identify opportunities to increase average order value and category penetration. Track key metrics (AOV, retention, revenue per account) and collaborate with B2B Marketing on targeted plays.

4. Champion bilingual service and regional coverage:

Provide client communication and support in both English and French. Serve as the primary account manager for Quebec accounts, building relationships and supporting new program rollouts.

5. Collaborate and coordinate:

Partner with the B2B Specialist - New Business during the handoff of new accounts and in opening new regions or categories. Work closely with the B2B Marketing Manager to inform segmentation and playbooks; participate in quarterly growth forums to align tactics. Collaborate with Brand/Channel Managers to ensure localized messaging and campaigns resonate with accounts. Partner with Operations, Finance, and Product teams to inform and resolve ongoing account management issues.

What you should have:

5+ years of experience in B2B account management, strategic account management, or enterprise sales, preferably in food service, grocery delivery, hospitality, or nonprofit verticals. Bachelor's degree in business, marketing, or equivalent experience. Proven track record of growing existing accounts through cross sell/upsell and achieving revenue targets. Strong relationship building and negotiation skills, with the ability to influence stakeholders across functions. Comfort using CRM and analytics tools to track account health, forecast revenue, and manage performance. Bilingual proficiency in English and French is required, as the role supports national and Quebec based accounts. The incumbent will also work with peers across provinces to develop and implement Canada wide tools and processes and provide support to Sobeys employees nationwide.

#LI-Hybrid #LI-LM1

Who we are:

We started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.



Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.



Our commitment to diversity, equity and inclusion (DE&I) is fuelled by our purpose and values. It shapes our culture and drives business success. As a family nurturing families, we embed DE&I into everything we do. We know that it takes open minds and respect for distinct perspectives to create engaging workplaces, inclusive customer experiences and strong community partnerships. We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

What we offer:

Our Total Rewards package is designed to help our teammates thrive--physically, financially, and emotionally. While offerings vary by role and employment type (full-time, part-time, contractual), eligible teammates may receive:



Comprehensive Benefits Package with health and dental coverage, life insurance, and short- and long-term disability insurance. Access to Virtual Health Care and an Employee and Family Assistance Program for personalized support. Retirement and Savings Plan to help you build financial security. 10% In-Store Discount at participating banners, plus additional discount programs. Employee Share Ownership Plan (ESOP), giving you the opportunity to invest in the company's success. Learning and Development Resources to support your career growth. Parental Leave Top-Up to assist growing families. Paid Vacation and Days Off to help you recharge.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity--including expected range of compensation in accordance with Pay Transparency Legislation where required --please click the "I'm interested" button above. Individual Compensation is determined based on qualifications, experience, and internal equity within the range provided.



External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization..



To drive our commitment to team collaboration and the overall success of our office culture we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week.



If you feel that this describes the kind of work you want to do and you are excited about what Sobeys has to offer, then please apply by the posting end date indicated above. We encourage candidates to submit a resume and take the time to ensure that their application highlights what makes them uniquely qualified for this opportunity!