Job Description

Veuillez postuler sur Isarta.com, a segment of West Technology Group, is adding a Bilingual (EN/FR) Associate Support Specialist to the team in Toronto. The Associate Support Specialist will be required to be fluent in both English and French.*Please submit your resume in English.Location: Remote unless located within greater Toronto.Compensation: This Monday - Friday 40-hour work week job opportunity offers an hourly rate of $24.00 CAD per hour.JOB SUMMARY:The Associate Support Specialist team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support for their various IR and PR needs. Activities may involve both short- and long-term commitment of service and vary significantly in value/strategic importance.ESSENTIAL DUTIES:

• Provides day to day client advice, working to maintain strong client relationships.
• Under general direction, assists business owners and stakeholders in defining business and system requirements.
• Responds to basic unresolved support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues.
• Under general supervision, assists in solving problems for clients, ensuring that SLAs and KPIs are met.
• Communicates client requirements to operational teams when applicable.

MINIMUM QUALIFICATIONS:Education

• Bachelor\xe2\x80\x99s degree from an accredited college or university required. Equivalent work experience in a similar position may be substituted for educational requirements.

Experience

• At least 1 year of experience in a client-facing position required. Experience in support of complex products preferred.

Other

• Communicates clearly with clients via phone, email, and chat
• Responds to basic client support inquiries, ensuring they are handled in order of priority
• Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues
• Performs administrative duties including account and user maintenance
• Delivers outcomes using good interpersonal skills and organizational skills
• Embraces collaborating with teammates
• Ability to work occasional overtime during high volume periods
• Knowledge of other Notified service offerings
• Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability.
• Applies general knowledge of business developed through education or past experience
• No supervisory responsibilities; accountable for developing technical contribution
• Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments
• Exchanges straightforward information, asks questions and checks for understanding
• Displays demonstrated knowledge of, and ability to use and learn various technology tools

Best In Class!

• \xe2\x80\x9cBest Press Release Distribution Company,\xe2\x80\x9d MarTech Breakthrough Awards
• \xe2\x80\x9cPR Innovation of the Year,\xe2\x80\x9d Gold Stevie\xc2\xae Winner, 2023 American Business Awards
• \xe2\x80\x9cMarketing/Public Relations Solution,\xe2\x80\x9d Gold Stevie\xc2\xae Winner, 2023 American Business Awards

Who is NOTIFIED?We believe everyone has a story to tell and we\xe2\x80\x99re passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! Our products are built so storytellers can do their best work. But we\xe2\x80\x99re not just a platform\xe2\x80\x94personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.WHY WORK FOR NOTIFIED?

• Global collaboration with team members in 17 countries
• Opportunities to innovate and grow!
• Comprehensive health benefits and wellness programs
• Quarterly recognition awards
• Curated learning libraries offering over 8,000 free courses supporting your business and technical acumen
• Flexibility to work from home on Mondays and Fridays
• Diversity is celebrated and supported inclusive Employee Resource Groups

WHAT\xe2\x80\x99S NEXT?Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment processAt Notified we don\'t just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.

Isarta