Job Description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Bilingual AMCS Customer Care Representative to join our client.
Contract Period: 12 months with potential to extend or convert
Pay Rate: $24.16 per hour
Location: Remote (Open to contractors across Canada)
Business Hours: Monday to Friday; 8am to 8pm EST and flexibility is required to work varying shifts based on business needs. Occasional overtime may be required. Shift Times 8:00 - 4:00, 9:00 - 5:00, 10:00 - 6:00 pm & 12:00 - 8:00 pm (Shift times are in EST)
Job Responsibilities:

• Gather referral information from clients through verbal intake process
• Handle calls and emails from Plan Sponsors and Plan Members
• Process new referrals and file closures in case management system
• Process mail, faxes, invoices, offsite files, files copy requests etc.
• Provide administrative support to case management teams (template letters, data entry updates, office supplies etc.)
• Handle basic client reporting and ad hoc assignments/projects

Experience & Qualification Requirements:

• Minimum 2+ years of previous experience in administration/clerical or similar related work experience
• Previous experience in a high pace customer service environment
• Bilingualism in French and English is required
• Microsoft Suite (Excel, Word etc.) - Can navigate applications confidently, previous experience utilizing Microsoft in a professional environment
• Strong customer focus with strong active listening skills
• Excellent verbal and written communication skills (French/English)
• Ability to probe, investigate and resolve issues
• Excellent word processing, spreadsheet and database computer skills
• Adaptable, organized and quick learner
• Strong attention to detail and accuracy
• Well organized and able to prioritize tasks
• Demonstrated ability to work collaboratively and effectively in a fast-paced, multiple team environment as well as must be able to work well independently

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****
How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.
Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.