Job Description

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada\xe2\x80\x99s most pressing health care challenges. We are one of Canada\'s Most Admired Corporate Cultures, one of Canada\xe2\x80\x99s Top 100 Employers, Canada\xe2\x80\x99s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We\xe2\x80\x99re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie \xe2\x80\x94 a national health solutions partner with over 7,200 employees. Our mission is to improve the wellbeing of Canadians.

Job Title: Bilingual Agent Inquiry Representative
Department:
Competition: 86089
Internal/External: Both
Employment Type: Full Time Permanent
Location: Remote- Nova Scotia, New Brunswick, Newfoundland, or Ontario
Salary: Competitive Compensation Package
Reports To: Manager

What\'s in it for you?

We WANT you to have work-life balance, it\xe2\x80\x99s in our DNA. No overnight shifts, no weekends, and because we\xe2\x80\x99re in the health business \xe2\x80\x93 we offer paid benefits and perks to keep you at your very best. Our department has team leaders who really care, training and support and most important \xe2\x80\x93 we want you to stay and grow with us, so we ensure that you have the resources to reach your professional goals. If you have a goal of becoming an Account Manager, this role will set you on the path to success! We are looking for someone who would be willing to expand their sales knowledge and complete their Life Licence Qualification Program (LLQP) designation.

Your every day with us

In the role of Agent Inquiry Representative, you are responsible for aiding external advisors, other internal departments, and Account Managers to provide the accurate answers on inquiries, pending business and/or Individual health and travel products. You are resolving issues and enhancing the customer experience with your above and beyond client focused attitude.

Responsibilities

• Managing inquiries via email or phone, including but not limited to complex service inquiries of an urgent nature, coordinating resolution of escalated concerns, and communicating with external advisors and Account Executives in satisfying customer needs.
• Handling administrative support requirements as it pertains to new applications or existing client files and forwarding requests for processing.
• Maintaining a strong relationship with both internal and external stakeholders as it pertains to Individual health and Travel products, by handling their inquiries in an efficient and timely manner.
• Playing a key role in the preparation and revisions of product promotional materials and ensure client information is accurate and always updated.
• Supporting Account Executives in Sales efforts and correspondence. Be able to recognize account issues that require their attention as well as recognizing potential for selling opportunities for respective advisors.
• Supporting the development of databases and reports through the sharing of information and knowledge.
• Become a subject matter expert for Individual health and Travel products, presenting and articulating product features and benefits to external advisors.
• Cross training and providing back up support to others on the team.
• Support team project initiatives where and when required.

Requirements

• Obtaining a Provincial Life, Accident & Sickness license within 6 months from hire date is a requirement of the role; Medavie will cover the cost of an accredited education provider for the LLQP Course, as well as the first exams and licensing fees.
• Post-Secondary education preferred.
• 1-3 years\xe2\x80\x99 experience in a sales or customer driven position.
• Strong technical aptitude \xe2\x80\x93 you can multitask and navigate between multiple software applications simultaneously.
• Previous experience working in the insurance industry would be considered an asset.
• You are a good communicator \xe2\x80\x93 through email and phone, you are clear, concise, and friendly.
• You are a problem-solving master; you understand client needs and learn quickly how to get the best results in any environment.
• Whatever it takes attitude, you like a new challenge every day.
• Bilingualism (French and English) required.

Rewards

Comprehensive health and dental plan that is 100% employer paid, including a Health Spending Account and Personal Wellness Account

Defined Contribution Pension Plan

A stimulating and flexible work environment with a focus on work-life balance and wellness, including health support tools, health resources and fitness center discounts

An organization where we encourage personal learning and growth

If getting involved in charitable causes is something you\xe2\x80\x99re passionate about, we support and offer plenty of opportunities to give back. We are a not-for-profit organization, and our shareholders are the communities in which we operate

#CBM1

#LI-NJ1

We are an Equal Opportunity Employer.

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Blue Cross