Job Description

Working together to be our best!

First National is Canada\'s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.

If you are ready to join First National\'s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

We are hiring a Bilingual Administrator, Res Admin - Customer Administration!

Reporting To:

Manager, Customer Service Administration

Full-Time/Part- Time:

Full-time

Posting Date:

July 10, 2023

Closing Date:

July 28, 2023

Hours of Work:

8:30 a.m. - 5:00 p.m.

Grade:

Office Location:

4

Downtown Toronto

Great location! Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

The Opportunity:

The Administrator is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

• Process various requests received by fax, mail and/or email and via Chat from clients (i.e. admin requests, submit manual tickets, answer tax inquiries, etc)
• Identify and process requests in a timely fashion
• Input accurate new account information into the mortgage system
• Confirm processed request to client in a timely fashion
• Prepare Mortgage Assumption Statements
• Follow-up with Solicitor for receipt of completed assumption documents
• Ensure the accurate processing and update through auditing the processing of co-workers
• Identify and solve inquiries in a timely fashion
• Follow-up with client to confirm resolution and customer satisfaction
• Complete special projects as assigned by the Management Team
• Distribute faxes and emails through workflow
• Identify the files and purpose of faxes or emails
• Assist with preparing files for escalation
• Sort mail and scan incoming mail
• Adhere to policies /procedures to ensure AML requirements are met, when applicable.

The Requirements Needed:

• Post-secondary education and/or equivalent work experience
• Mortgage experience an asset
• Competency in MS Office; capacity to learn new technologies/systems
• Bilingualism (French, English) required - interactions with English-speaking customers or partners
• Proven organizational skills and demonstrated ability to prioritize and multi-task
• Proven customer service focus
• Strong attention to detail
• Demonstrated ability to work under pressure and maintain a calm focus during hectic periods
• Excellent telephone manner
• Ability to resolve problems with customers

*This position requires linguistic fluency. Priority will be given to candidates completely fluent in English and French.

Why join First National?

• Bright open concept office environment
• Large kitchens with a coffee and latte maker to enjoy at no cost
• Supportive teamwork focused environment
• Collaborative entrepreneurial spirit
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year
• Extensive training programs to set our employees up for success

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at .

We would like to thank all applications for their interest, but only candidates selected for an interview will be contacted.

#FNLOON

Other details

• Pay Type Salary

• Toronto, ON, Canada

First National