Job Description

Description
Great new opportunity for an experience Bilingual Administrator, Registration and Renewals for our client a non-profit (self-regulatory body) organization based downtown Toronto. This position requires strong French/ English language skills combined with excellent customer service & admin experience. This is a full time, hybrid opportunity. 2 days wfh and 3 days in downtown Toronto office. Salary 61K - 63K, full benefits.
Responsibilities
Our client, a non profit self regulatory body is seeking a Bilingual Administrator to join their Registration and Renewals team. The role requires an exceptionally customer service focused and collaborative professional with strong communication skills in both English and French. Reporting to the Supervisor, Registration and Renewals, the ideal candidate has excellent organizational skills, attention to detail, and the ability to collaborate effectively. In this role, the incumbent acts as the first point of contact for all individuals who are contacting the College, supports applicants with the application process and assists registrants with services related to their registration.

• Be the front-line representative for the organzation and address all general inquiries (telephone, email, etc.) from key individuals and groups.
• Effectively communicate and correspond in both languages with applicants and registrants regarding the organization's registration and renewal processes.
• Review, assess and track social work and social service work degree/diploma applications and supporting documents for registration to determine compliance with registration requirements.
• Escalate complex files when appropriate for additional review.
• Support registrants with renewal and reinstatement of their certificates of registration.
• Review and process requests from applicants and registrants and update the database accordingly.
• Review, assess and track professional corporation applications and renewals and ensure compliance with the regulatory requirements.
• Perform any other duties as assigned by supervisor or manager.

Qualifications

• A post-secondary diploma or degree in office administration or another related field; or equivalent combination of education and related experience.
• Minimum two years experience in office administration or equivalent.
• Verbal and written proficiency in French is required.
• Established experience with providing excellent customer service, including handling inquiries, resolving issues, and maintaining positive relationships, especially in challenging situations.
• An aptitude for taking initiative and cultivating collaboration in a team environment.
• Demonstrated proficiency working with relational databases, specifically Microsoft Dynamics 365, is an asset.

Skills Required