Job Description

Bilingual Account Service RepresentativeSalary Up to $55,000
Vaughan, L4K 4T7DescriptionThis Bilingual Account Service Representatives Position Features:Great Pay between $50K to $55K, based on experienceHours: Monday to Friday, 9 AM - 6 PM (MST) - 100% ONSITEPerks:Quarterly basis bonus program
100 % paid benefits
Pension plan
Growth opportunities, matched RRSP contribution
2 weeks paid vacation
Tenured team, friendly family feelDUTIES AND RESPONSIBILITIES:Oversee EDI transactions on behalf of the client and customer
Computer entry of customer orders
Take order desk calls
Advise and enforce client minimum order quantity guidelines
Advise and enforce order increments to ensure desired quantity is ordered based on client requirements Communicate with Account Receivable department when necessary to obtain credit release on identified credit hold customers as required
Maintain current knowledge of client promotional deals and advise customers accordingly
Advise and enforce pay terms by client as required
Handle customer inquiries regarding delivery status of orders
Provide proof of delivery
Enter customer complaints into call management system to record all details pertaining to the complaint
Resolves customer problems and complaints
Provide client return guideline information to customers
Convey back order information on behalf of client to their customers at time of order placement Provide client with a copy of the returns processed in the system
Edit and enter customer returns once authorization has been received and process a credit as required Communicate daily with clients to provide information as requested
Maintain and verify inventory and forward to clients
Process client claims with carriers for any damages or loss while in transit to the customer
Responsible for verification of daily sales equal to sales transmitted to each client
Cover for other ASRs during their absence or as required
Update management with any client updates and requests
Enters and maintains contract and deals on behalf of the client if required
Sorts and files documentation as required
Performs on-going training as requiredMUST HAVE:Fluent in English and French
2-3 years of Account Management/CSR experience
Customer Service experience in Logistics or manufacturing
Handling 3 - 5 accounts depending on size at one time.
Handling inbound calls and emails from customers
Account order entry
Coordinating with transportation and operations team
Strong critical thinking skills

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