Job Description

Are you passionate about helping people? Do you enjoy problem-solving and being creative with solutions? Do you possess excellent communication skills in English? If so, we are looking for you to join our dynamic team!Position: Full-Time, Permanent
Location: London (ON) , Winnipeg (MB) , Regina (SK) , Montreal (QC)Advantages
Don't miss out! These would be your advantages:

• Full time hours
• Paid training program
• Three paid Personal days and 3 weeks paid vacation
• Excellent benefits from day 1 basic, then customize to what they need and select their plan
• Pension plan
• Option to participate in the Share Ownership Program
• Bonus plan based on your individual performance- target bonus is up to 4% of eligible earnings, based on achievement of individual goals and business results
• Education reimbursement program $2,000 (annually)
• Career advancement options
• amazing team!

Responsibilities
Key ResponsibilitiesServe as the first point of contact, providing courteous, accurate, and timely responses to incoming benefit inquiries from plan members.
Effectively troubleshoot and resolve medical or dental inquiries via phone or email using various systems and tools.
Deliver timely resolutions to benefit-related inquiries, ensuring a high level of service satisfaction.
Partner with other departments to address and resolve customer queries efficiently.Additional Details:
Hours of Operation: Monday to Friday, 8:00 AM to 8:00 PM EST. Flexibility to work an 8-hour shift within these hours is required.Qualifications
Excellent English and French communication skills
2 to 3 years of call center experience.
Must be tech-savvy with excellent proficiency in Microsoft Office.
Strong communication skills, both verbal and written.
High school diploma or equivalent is required.
Security Clearance requiredSummary
Please apply to this exciting opportunity by choosing one of the following options:
1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resume to kanchan.rathore@randstad.ca add subject: CRSPlease note: Position is dependent on reliability clearancewe thank all those for applying.human forward.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Randstad