Job Description

Company Description
For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold \xe2\x80\x93 the property\xe2\x80\x99s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. Our Commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Note: Must already be legally entitled to work in Canada to be considered for the position


To ensure customer satisfaction by offering the highest caliber service to the hotel guest on arrival and departure and throughout the length of the guests stay.

• To report for duty on time with a professional appearance and clean appropriate uniform with all the tools needed to start your shift
• Greet all guests with a smile and an appropriate hospitality greeting
• To be on your post in the lobby at all times ready to greet and offer assistance to all guests
• To provide luggage assistance upon arrival, and departure to and from the guestroom or to locations specified by the guest within the perimeter of the hotel (train station, parking garage, airport express bus, valet, front door)
• To know the check in and check out procedures
• To know the hotels outlet hours
• Once in guest\xe2\x80\x99s room provide information on hotel facilities, meeting functions, dining facilities, local transportation alternatives, and local visitor and tourist attractions
• Strict adherence to all Fairmont and Richey service standards in Bell-person check-in & out policy
• Provide luggage storage for guests in one of our three storage areas: Main checkroom located on the East Side of the building beside the east bank of guest elevator; Lockup for valuables like Laptops and electrical equipment; Bell Captains Closet
• To do room changes and other miscellaneous services and deliveries as requested by the captain on duty in a timely and efficient manner
• Conduct designated deliveries to guestrooms: messages, facsimiles, parcels, packages, envelopes, newspapers, shoes, keys, and/or other items requested
• Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior to GSM and hotel security services
• Assist in fire alarms by fulfilling duties as outlines in the hotel fire response manual
• Awareness and acknowledgment of all our Accor Live Limitless Members

• Available to work weekends, evenings and shift work
• Excellent verbal communication skills
• Excellent interpersonal skills
• Loves dealing with the public
• Thrives under pressure
• Team oriented
• Customer service focused
• Professional manner and outgoing personality
• Good Command of the English language

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

• Employee benefit card offering discounted rates in Accor worldwide
• Complimentary hot or cold shift meals
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility & Sustainability activities, like Planet 21
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)
• Complimentary dry cleaning of business attire
• Paid time off including vacation, sick and statutory holidays

• Note: Waiting times or other criteria may apply to qualify for some of the above