Job Description

Overview

We are seeking a dedicated and personable Bellman to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm welcome. As a Bellman, you will assist guests with their luggage, provide information about the hotel and local area, and contribute to an overall positive guest experience.

Responsibilities

Greets all guests passing through the lobby and provide assistance proactively. Delivers luggage to room upon check-in, picks-up luggage from room upon departure, moves luggage from and to storage room or Front Drive. Maintains proper records of deliveries and pick-ups. Handles all guest interactions with the highest level of hospitality and professionalism, accommodates special requests whenever possible; assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Demonstrates facilities and equipment in the rooms and explains the use of elevators and hours of outlet operation, etc. Performs errands for guests and the hotel that may require local travel off of the hotel property. Provides a high level of cleanliness in the lobby and luggage storage areas. Responds properly in any hotel emergency or safety situation. Shines bell carts. Completes shift checklist and passes on important information. Assists with responsibilities and duties in the absence or heavy volume in the areas of Door Staff and Concierge Staff. Valet park guest vehicles and drive responsibly Reports any damages on guest vehicles Must have the ability to perform other tasks or projects as assigned by hotel management and staff. Abide by the policies and procedures as set out in the Colleague Handbook and any other applicable policies. Must work harmoniously and professionally with colleagues and management. Attends all scheduled shifts, including shift work and weekend work in accordance with the schedules. Other duties as assigned

Requirements

English (advance level) Must have a passion for delivering outstanding service Must be organized and detail oriented Must be able to stand for an entire shift Ability to maintain position for extended amounts of time in order to greet guests, offer assistance, and open doors in the lobby area Must be able to lift up to 100 lbs Must be able to push/pull bell carts up to 200 lbs

Ability to work flexible hours, including days, evenings, weekends, holidays and overnight shifts

Possess and maintain a valid BC driver's license

with an acceptable driving record (This is a MUST) Multilingual or bilingual abilities are highly desirable to cater to diverse clientele. Excellent interpersonal skills with a focus on guest services and satisfaction. Ability to lift heavy luggage and perform physical tasks associated with the role. A positive attitude, strong work ethic, and willingness to learn about hotel operations.

Flexibility to work various shifts, including weekends and holidays as needed.

Join our team as a Bellman and play a key role in creating memorable experiences for our guests!

Job Types: Part-time, Seasonal
Contract length: 5 months

Pay: $21.25-$25.00 per hour

Additional pay:

Overtime pay Tips
Schedule:

8 hour shift Day shift Evening shift Every Weekend Holidays Weekends as needed
Work Location: In person