Job Description

Company Description

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don\'t miss out on this opportunity.



Bell Captain

A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bell Captain with Fairmont Jasper Park Lodge, your knowledge of the hotel and the professionalism you display will create a sense of \xe2\x80\x9cwelcome\xe2\x80\x9d like no other.

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform
• Discounts on food & beverage/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:

Reporting to the Manager, Guest Services, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards, including all safety policies
• Responsible for the transportation of Guest\xe2\x80\x99s to their room, as well as the delivery of luggage, messages, newspapers and any other items for delivery within the Hotel
• Oversee the day to day operations of the Bell Desk
• Responsible for the training and developing of the Bell Desk team
• Assist with daily payroll and administrative duties as required
• Manage vehicle fleet and transfer service
• Ensure the timely and efficient transfer of luggage to and from the guest\xe2\x80\x99s room
• Ensure the guest is familiar with their room upon arrival ie. temperature control
• Ensure all emails addressed to Bell Team answered and actioned. Log book to be updated with upcoming tasks.
• Ensure Bell Captain tasks are completed by the end of the shift.
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests
• Assist guests regarding hotel facilities in an informative and helpful way
• Assist with overall traffic and parking control
• Manage curb-side check in process to ensure all standards are followed
• Ensure that the general upkeep of the hotel lobby and front courtyard is maintained
• Direct the Bellperson team each shift regarding coordination of tour arrivals, departures, tour Guests, special requests and assistance to Guests throughout the property
• Assist with and manage the skate and ski rentals as well as coat check
• Adhere to the hotel\xe2\x80\x99s vehicle handling and safety policies while driving hotel and guest vehicles
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

Your experience and skills include:

• Valid Alberta Class 4 Driver\'s license (or equivalent) and a clean driving record required
• Previous guest service experience required
• Proven leadership abilities required
• Previous experience of Opera Property Manager, Royal Service Manager and Microsoft Office an asset
• Current first aid certification an asset
• Excellent knowledge of Fairmont Jasper Park Lodge property, town of Jasper and local attractions preferred
• Excellent communication skills and organizational skills
• Strong interpersonal and problem solving abilities, outgoing and ability to anticipate Guests\' needs
• Highly responsible, reliable, punctual and able to work flexible hours
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
• Ability to focus attention on guest needs, and address guest concerns while remaining calm and courteous at all times

Your team and working environment:

• Sitting - 0-1 hrs/day
• Walking: 7-8 hrs/day
• Standing: 7-8 hrs/day
• Bending/Reaching: 4-5 hrs/day
• Pushing/Pulling: 4-5 hrs/day
• Physical effort: high, required to lift up to 100lbs
• Visual effort: moderate
• Environmental stress: high-inside/outside, night driving, unpredictable weather conditions
• Fast-paced, upscale, luxury hotel
• Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge -

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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