Job Description

Role Proposition:

Imagine arriving to work at a stunning slope-side hotel after lapping one of our two bike parks or playing a round of golf on Canada\'s highest elevation course. We are looking to recruit Bell Attendants for the upcoming summer. The Bell Attendant plays an integral role in the Guest Services Team, whose main objective is establishing a positive experience and being well looked after from arrival to departure. As the first and last impression of the hotel, this high visibility department carries a special responsibility. The Bell attendant may be stationed inside or outside the entrance to the hotel to greet guests with a warm, welcoming smile. Loading and unloading luggage from vehicles, Bell Attendants answer general inquiries about the hotel and resort. Greet each guest by name. The Bell Attendant transports luggage to the guest room for arrivals, transports luggage for departing guests to the hotel entrance or into temporary storage and provides arriving guests with a hotel orientation. Upon arrival and departure, the individual may also be responsible for car jockeying a guest\'s vehicle. If this is the ideal work environment, fill out an application to work, live, and play where you belong.

Physical Class:

Medium: Work activities involve handling loads between 10 and 20 kg; Predominately indoor setting

Accountabilities:
Operations:

• Responsible for delivering a range of guest-facing services seamlessly and professionally, including, but not limited to:
• Keep the health club presentable and readily stocked with items such as folded pool towels
• Conduct parking lot sweeps for valid parking passes and garbage pickup
• Keep the front entrance fresh and welcoming to guests throughout the season, including sweeping and shovelling, dependent on the season and emptying outdoor guest ashtrays
• Run amenities as listed on amenity convenience cards, as required
• Other duties as required

Guest Experience:

• Maintain a professional appearance and friendly presence within the Front Office areas
• Act with professionalism and provide a service standard that elevates the guest experience
• Answer the telephone with a pleasant manner and approved verbiage, directing calls appropriately
• Act as an ambassador of the Hotel & Sun Peaks Resort, as prompted by guests for direction and insight on internal and external events
• Interact with the guest throughout their stay
• Drive customer loyalty by building individualized connections with guests

Ideal Candidate:

• Experience within a Front Office team or equivalent customer-facing role with an understanding of the guest service processes
• A working knowledge of hotel systems, specifically Opera, would be a substantial benefit
• Proficiency with computer systems, such as Microsoft Office
• Post-secondary education in hospitality or a related field would be an advantage
• Professional, well organized and delights in providing exceptional guest service by anticipating guest needs with strong interpersonal skills
• A valid BC Class 5 driver\'s license or equivalent

What you can expect from us:

The Sun Peaks Grand culture encourages individual initiative and a collaborative approach to delivering our guests\' finest mountain resort experience. We value innovation and development that contribute to business success and personal growth. We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain\'s summer and winter activities.

Here is a sneak peak into some of the perks and benefits our Full-Time employees enjoy:

• Full access Winter/Summer Season Lift, Trail and Golf passes
• Dining discounts within our hotel & resort outlets
• Retail discounts in Resort owned outlets
• Reciprocal programs with partnering hotels
• Friends and family hotel rates
• Continued professional growth and development opportunities

Every year we welcome guests and employees to our resort from a wide variety of backgrounds, and we are committed to building and sustaining a diverse and inclusive workforce at The Sun Peaks Grand. As an equal-opportunity employer, we encourage applications from all qualified individuals.

Sun Peaks