Job Description

Job Title: Behaviour Success Agent - Integrated Medicine & Rehab Services (IMRS)
Department: Integrated Medicine & Rehab Services (IMRS)
Job Type: Temporary Full Time
Approximate End Date: May 25, 2026
Job Category: Healthcare Professional
Open Positions: 2
Date Posted: September 12, 2025
Closing Date: September 22, 2025
Hours of Work:
Mon-Fri 7.5 hrs/day times will vary
Position Summary
Behaviour Success Agent (BSA) will support the implementation of best practices across NSM hospitals. The BSA will improve care processes and standardize practice by providing clinical leadership and mentorship for staff in the assessment and management of older adults with cognitive impairment and responsive behaviour/personal expressions. Where capacity and time exists the clinical scope of the BSA will expand to include the focus to broader geriatric assessment.
The hourly wage will be determined in alignment with the pay scale of the applicable health care profession of the successful candidate.
PRIMARY RESPONSIBILITIES:

• The BSA will support patients and health care providers at their hospital site in the assessment and management of older adults with cognitive impairment and responsive behaviour/personal expressions by providing direct patient consultation and knowledge translation activities to hospital staff. Where capacity and time exists, the focus will expand to a broader geriatric assessment.
• Participate in a Community of Practice inclusive of representatives from the NSM SGS Program and other key stakeholders. Frequency and dates to be determined.
• Update and implement the acute care NSM regional evidence-based best practice guideline for the care and management of older adults with cognitive impairment and responsive behaviour/personal expressions.
• Based on the work of the BSA Community of Practice and in collaboration with the individual's hospital team, the BSA will:
• Facilitate the advancement of a standardized approach to practice across NSM hospitals
• Implement the regional guideline and applicable Behavioural Supports Ontario (BSO) resources.
• Role model senior friendly care (delirium best practice, functional decline prevention, etc.)
• Develop a site-specific sustainability plan.

Specific Responsibilities:

• Advance the knowledge, skills and judgment of direct care providers through mentorship and knowledge translation activities (i.e. in-services, workshops, just-in-time).
• Provide clinical leadership to hospital team(s).
• Provide consultative case review support and, as appropriate, support/participate in the NSM SGS Complex Case Resolution process
• Build strong collaborative relationships with key stakeholders and system partners.
• Work collaboratively with the Community of Practice to adopt/implement and evaluate the regional guideline and BSO resources.
• Work collaboratively with the Community of Practice and their hospital team to develop a site-specific sustainability plan that would define, at minimum, plans for ongoing leadership, staff development as well as plans for the sustainability of project initiatives.

Performs other duties as may be assigned by the direct manager.
Qualifications
Education:

• Registered or non-registered health care professional with a diploma and/or degree required
• GPA & PIECES training required
• Completion of courses in geriatric care or mental health preferred

Experience:

• Minimum 3 years recent experience in the provision of direct care and/or providing clinical leadership and support to direct care providers
• Proven knowledge and appreciation in care of older adults with cognitive impairment and responsive behaviours/personal expressions
• Demonstrated commitment to interdisciplinary care and evidence-informed practice
• Ability to collaborate with others, mobilize a team and foster successful partnerships
• Ability to strategically influence change,
• Proven decision-making, critical thinking and conflict resolution skills,
• Ability to work autonomously, and,
• Proficient with computer programs like Microsoft Office Suite (i.e. Word, PowerPoint)
• Demonstrates a participatory leadership style which includes approachability, visibility and accessibility.
• The successful candidate will have a proven commitment to professional development and contributes to the accreditation process to evaluate the focus on quality care integral to OSMH values.

Other:

• Demonstrates commitment to continued professional and personal growth and development through Continuing Education Programs and Self-Directed Learning Opportunities.

Our Employees Enjoy

• a professional practice environment
• a collaborative atmosphere with emphasis on teamwork
• wellness initiatives
• continuing education grants
• employee recognition and assistance programs
• a competitive salary and benefits package
• equal opportunities for growth and development

Employment Equity
OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.
Accommodation in the Workplace
Orillia Soldiers' Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.
Health & Safety Responsibilities
OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.
All team members must adhere to OSMH's Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.
Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.
As a condition of employment, new employees are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.
Closing Statement
OSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital. As a condition of employment OSMH requires professional references, verification of academic training, professional accreditation and evidence of course completion. It is also a condition of employment that all new employees will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment.
If you are interested in joining our team, please apply online before 11:59 pm on the posting close date. Incomplete submissions will not be considered. We thank all applicants, however only those selected for an interview will be contacted.
Are you a New Graduate with outstanding student loans? OSMH is located in a community designated for Canada Student Loan forgiveness. You may be eligible for Canada Student Loan forgiveness if you meet other eligibility requirements. Please click

Skills Required