Job Description

Job Number: J1123-0973

Job Title: Bed Allocation Representative - Centralized Patient Scheduling & Registration

Department: CPSR

Job Type: Temporary Part Time

Approximate End Date: March 31, 2025

Job Category: Administration / Clerical

Union: OPSEU Office & Clerical

Open Positions: 1

Date Posted: November 28, 2023

Closing Date: December 7, 2023

Salary: $23.81 - $25.90/Hour


Hours of Work:
All Shifts (Days, Nights, Weekends)






Share


Facebook


Twitter


Email


LinkedIn


Orillia Soldiers\xe2\x80\x99 Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH\xe2\x80\x99s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value Trust, Courage and Teamwork. We are an organization where individuals\xe2\x80\x99 contributions are valued and there are many opportunities for personal growth and development.
Position Summary
Reporting to the Manager, Centralized Patient Scheduling & Registration (CPSR) the Bed Allocation Representative works in a centralized model providing Bed Allocation and related services across the organization

PRIMARY RESPONSIBILITIES:

• Provides excellent customer service to all patients and system stakeholders as a primary contact upon entry to the hospital.
• Monitors, maintains and controls bed allocation in consultation with patient flow and all levels of clinical staff.
• Admits, Discharges and Transfers patients in system generating appropriate charts and ensuring that the hospital has a point of contact for the creation of urgent encounters in the EMR.
• Adheres to data quality processes as directed, inclusive of validating health cards
• Attends Bed meetings.
• Updates bed resources in Criticall\xe2\x80\x99s Provincial Hospital Resource System Repatriation Tool (PHRS) database daily at 0800, 1200, 1600 and 2400.
• Monitors, enters and responds to any applicable repatriation request.
• Works in a collegial manner with management, nursing, physicians, patient flow staff and other clerical staff from within the hospital as well as other health care facilities to ensure that the right patient is in the right bed at the right time.
• Covers the communications area for all codes, procedures and breaks as required, utilizing extensive knowledge in paging systems, when, where and how to contact or direct staff, physicians, patients, general public, and outside facilities.
• Provides break coverage to other areas of CPSR as required.
• Completes all morgue registrations and updates as applicable. Liaises with funeral home representatives regarding release of bodies.
• Provides morgue, death certificate, and Trillium Gift of Life related paper work to Health Records after body has been released from the Hospital.
• Performs other duties as may be assigned by the direct manager and/or Team Lead.

Qualifications
Education:

• Ontario Secondary School Graduation Diploma or equivalent is required
• Successful completion of a Medical Terminology course required
• Successful completion of the Hospitals Electronic Medical Record (EMR) training required upon hire
• Completion of Medical Office Administration program is an asset
• Completion of a recognized post-secondary diploma/degree is an asset

Experience:

• Two (2) years OSMH bed allocation experience or demonstrated competency required
• Switchboard experience is an asset
• Preference given to candidates with previous healthcare experience
• Preference given to candidates with experience in registering and scheduling in an EMR

Competencies:

• Demonstrated computer literacy and working knowledge of Microsoft Office Programs (Word, Excel, Outlook) is required
• Demonstrated familiarity with Criticall system is an asset
• Demonstrated excellent communication skills in English (both verbal and written) and interpersonal skills to positively interact with a range of individuals in a variety of situations, which require tact, discretion and confidentiality
• Demonstrated ability to be highly motivated and flexible with the ability to adapt quickly to new situations/challenges
• Demonstrated ability to organize and prioritize workload and multitask under pressure
• Demonstrated attention to detail and a strong commitment to quality and patient information verification
• Demonstrated ability to work both independently and as a productive team member
• Demonstrated the ability to provide excellent customer service to all patients and system stakeholders
• Demonstrated ability to attend work on a regular basis

Other:

• Demonstrates commitment to continued professional and personal growth and development through Continuing Education Programs and Self Directed Learning Opportunities.

Our Employees Enjoy

• a professional practice environment
• a collaborative atmosphere with emphasis on teamwork
• wellness initiatives
• continuing education grants
• employee recognition and assistance programs
• a competitive salary and benefits package
• equal opportunities for growth and development

Employment Equity OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.
Accomodation in the Workplace Orillia Soldiers\xe2\x80\x99 Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.
Health & Safety Responsibilities OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.

All team members must adhere to OSMH\xe2\x80\x99s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.

Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.

As a condition of employment, new employees are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.

As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital\'s Occupational Health and Safety department.
OSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital. As a condition of employment OSMH requires professional references, verification of academic training, professional accreditation and evidence of course completion. It is also a condition of employment that all new employees will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment.

If you are interested in joining our team, please apply online before 11:59 pm on the posting close date. Incomplete submissions will not be considered. We thank all applicants, however only those selected for an interview will be contacted.
Are you interested in this job?