Job Description

Part-time

Job Purpose

The Beauty Advisor is responsible for all aspects of the customer service activities in compliance with company standards while maintaining Clore's brand image. The main goal of Beauty Advisors is to maintain a functional yet welcoming store environment, through exceptional courteous customer service and store appearance. A Beauty Advisor must work to attain a general understanding of the products carried at Clore as well as their basic features in order to promote customer loyalty and satisfaction.

Responsibilities


Greet customers with a smile, offer help, and provide personalized support

Ask questions and give beauty advice based on customer needs--everyone is welcome at Clore!

Learn and stay up to date on products, what they do, and how to combine them for personalized beauty care (training provided)

Let customers know about promotions, new products, and how our rewards program works

Support store events, seasonal displays, and product setups

Keep the store clean and organized, and ensure shelves are full, neat, and properly stocked

Refill shelves and let the team know if items are missing, damaged, or low in stock

Unpack new deliveries and help with inventory counts when needed

Operate the cash register (POS) to process sales

Handle returns or complaints politely and ask for help when needed

Bring a positive attitude and help keep the team environment fun and professional

Take on other tasks as needed to support the team and store

Competencies

Customer Focus

- Builds relationships with customers and provides tailored advice

Communication

- Communicates clearly and respectfully

Drive & Initiative

- Takes proactive steps to support store operations

Team Collaboration

- Works cooperatively to meet team and store goals

Empathy

- Understands customer needs and provides culturally sensitive advice

Adaptability

- Adjusts to changes in pace, customer volume, and priorities

Reliability

- Follows through on tasks, policies, and shift expectations

Product Knowledge

- Demonstrates knowledge of textured hair and beauty care systems (training provided)