Job Description

Store Associate Rev 4-2021

Job Title: Store Associate

FLSA: Non-exempt

Grade:

Code: 0130

Company: SBH

Department: Store Operations

Positions Reporting to this job:

None

Reports to: Assistant Store Manager Store Manager, Training Store Manager

Essential Function

Provides an optimal customer experience utilizing our selling behaviors. Ensures all transactions are complete and accurate and the store is maintained to meet brand standards.

Primary Duties

40%

Brand: Bring customer experience to life by providing an optimal customer experience utilizing our selling behaviors, Company sales directives and Omni-channel. Ensures all customer transactions are complete and accurate. Supports brand standards compliance in maintaining a good store appearance to provide a positive shopping experience for our customers. Resolves all customer service issues timely and skillfully.

25%

Operations: Record all sales in the POS and handle all monetary transactions such as sales, returns and exchanges accurately and efficiently. Completes daily paperwork and reporting and makes bank deposits when needed. Price merchandise, process back stock, assist with shipment processing and housekeeping duties such as cleaning. Supports with POGs as needed. May open and close the store.

25%

People: Always works well with others to get the job done in support of the customer and meeting the needs of the store which includes good attendance. Collaborates with a wide number of customers and co-workers on a regular basis. Assists Store Manager with on-boarding and training needs of new associates. Is an advocate for diversity, inclusion and belonging.

10%

Safety/Loss Prevention: Compliance with and knowledge of all safety and Loss Prevention policies. Compliance with all inventory control procedures and hazmat.

Store Associate Rev 4-2021

Knowledge, Skills/Abilities and Requirements

High School Diploma or equivalent Must 18 years of age or older 1 + years retail sales/customer service experience preferred Must be available to meet the scheduling needs of the business Able to communicate with customers, co-workers and management in a clear and
concise manner

Ability to execute knowledge from product knowledge training to support with
customer service

Can read and explain product labels Can follow direction and perform other duties as assigned by Manager
Competencies

Definition

Passionate Learner Flexible & Agile Adapter

Talent Builder

Effective Communicator

Team Builder

Customer Focused Partner Results Driver

Strategic Thinker

Problem Solver & Decision Maker

Big Picture Thinker

Desire to grow and learn

Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations

Actively learns. Normally, asks questions to gain further information and understanding. Open to feedback.

Typically articulates well when sharing information with others and shares information in a timely manner. Ask questions and listens.

Works well with others to get the job done/support the customer. Understands the importance of inclusion.

Works to meet the needs of external and internal customers

Holds self to a good work standard. Manages own time, focuses on the right priority and achieves what needs to be done.

Proactively contributes to activity to support strategic plans

Uses the right information to make good decisions. Has good judgement to make prompt but balanced decisions to inform others and/or the customer.

Understands how the store operates.

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

X Task Level High ? Departmental/Division Level High ? Project Level High ? Consultative Level High

The amount of discretion or freedom this position has

X Strict Adherence to Guidelines

? Interprets and Adapts Guidelines

? Develops and Implements Guidelines

Store Associate Rev 4-2021

Working Conditions / Physical Requirements

The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

Job Type: Part-time

Pay: From $17.20 per hour

Expected hours: 4 - 8 per week

Benefits:

Dental care Employee assistance program Extended health care On-site parking
Work Location: In person