Job Description

Company Overview

Infiniti Nissan of Windsor has been proudly serving the Windsor-Essex community since 2001. As part of the locally-owned Revenberg Automotive Family, we're known for delivering a premium customer experience and treating every guest like family. Our team is driven by passion, precision, and professionalism -- and we're looking for someone who shares these values.

Position Overview

We're looking for a

full-time BDC / Appointment Coordinator

to join our

Service Department

. This isn't your typical call center role -- it's a frontline position that keeps our service drive running smoothly. You'll be the friendly, organized, and proactive voice connecting our customers with our service and parts teams, helping them book appointments, stay informed, and feel genuinely cared for from start to finish.

What You'll Do

Handle inbound calls and online inquiries from service and parts customers Proactively reach out to customers for service reminders, recalls, and maintenance follow-ups Conduct CSI follow-up calls to ensure every guest leaves happy -- and to resolve any concerns quickly Recommend additional services or offers when appropriate (no pushy sales, just genuine care) Accurately schedule and manage appointments using our CRM and DMS systems Coordinate with service advisors and technicians to optimize daily scheduling Occasionally assist with outreach for sales-related initiatives or events Keep records and communications clean, current, and professional

What You Bring to the Table

Previous experience in a customer service, call center, or dealership BDC role (automotive experience is a big plus) Clear, confident communication -- you're friendly, professional, and always composed Excellent multitasking and organization skills in a fast-paced environment Comfort using CRM or dealership management software A proactive mindset -- you take initiative instead of waiting for direction Availability for full-time weekday hours (Monday-Friday), with occasional Saturdays as needed

Why You'll Love Working Here

Locally owned, family-run culture -- not a corporate machine Supportive, team-oriented environment with room to grow Competitive pay and benefits Work with a brand that blends innovation, performance, and luxury

Join Us

If you're detail-driven, customer-focused, and thrive on creating great experiences, we'd love to meet you. Apply today by forwarding your resume, in confidence to Renee Primeau, General Manager or Mark St. Denis, Service Manager.

Job Types: Full-time, Permanent

Pay: From $36,600.00 per year

Benefits:

Company pension Dental care Extended health care Life insurance On-site parking Store discount
Application question(s):

Are you available to work occasional Saturdays as needed?
Experience:

automotive service: 1 year (preferred)
Work Location: In person