Job Description

South Trail Chrysler is looking for a reliable and passionate BDC Specialist to join our team!

This fantastic opportunity is suitable for an energetic, self-motivated, and customer-focused individual looking to take their career to the next level!

About South Trail Chrysler

South Trail Chrysler is part of the McManes Automotive group. We opened our doors in 2016 and are very proud to announce that we won The Best Dealerships to Work for Award in 2018! We treat our employees in a manner that makes them feel welcome and valued, and opportunities for advancement are possible within our growing group!

Benefits:

Opportunity for advancement - we develop our people and promote from within!

Lucrative pay plan Comprehensive Health Benefits Plan Health Spending Account RRSP Matching Program Forward thinking work environment Employee discounts for you and your family A part of the McManes Automotive Group

Position Summary:

The BDC Specialist is responsible for answering in-bound leads from customers via email, phone, and chat. They will initiate calls to schedule and confirm appointments in English. In addition, their duties include regular communication and follow-ups to existing customers, as well as the management of specific communication campaigns.

Duties:

Answer emails and telephone calls from customers who have demonstrated an interest in the company's sales products or promotions. Communicate with customers by phone or email to provide information and promote business opportunities and/or to book and confirm appointments. Provide information on and actively promote motor vehicles or promotions. Enter the result of each communication into the CRM software and perform necessary follow-ups. Ensure a high level of customer satisfaction is always maintained. Build trust and maintain a solid business relationship with customers. Perform vehicle deliveries, ensuring customers understand their new vehicle and its features and benefits. Provide proactive communication with each customer after the conclusion of sales and service, promoting our customer satisfaction survey, and ensuring their needs were met, and promoting future services. Participate in team meetings, workshops and individual development sessions. Perform any other assigned tasks. Other duties as required.

Requirements:

High school diploma or equivalent. Fluent in verbal and written English language. Superior telephone manners and strong interpersonal skills. Outgoing, positive, 'smile' on the phone: fully grasp and apply the best practice guidelines for outgoing / incoming calls, emails and campaigning. Previous BDC experiences. Able to manage 50-100 interactions per day. Able to write simple, professional correspondence, including email, chat and SMS. Knowledge of vehicles, equipment, and/or services offered. Strong knowledge of Microsoft Office products, including Email, Excel, and Word. Able to maintain filing systems and basic database. Strong customer service orientation. Previous CRM/sales experience an asset.

Hours and Pay:

Shift work + weekends: Rotating schedule Salary + Bonuses: $50,000 - $60,000 per year

Thank you for considering a career at South Trail Chrysler!

We value your privacy and are committed to maintaining the confidentiality of your application.

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants.

We thank you for your interest, however, only those applicants selected for an interview will be contacted.