Job Description

Company:


Capital Automotive Group Inc./ DBA Capital Automall###

Join Capital Automotive Group!

At

Capital Automotive Group

, we believe our people are the key to our success.


As a

Service Internet Lead Responder

, you'll be part of a fast-paced, customer-focused environment where teamwork and communication drive results. If you're motivated, enjoy building relationships, and want a career in the automotive industry -- we want to meet you!

###

What We Offer

Competitive compensation with performance incentives Comprehensive health, dental, vision, and insurance benefits Paid training and ongoing professional development opportunities Career advancement across our 11+ dealerships and body shops in Canada and the U.S. Paid vacation and personal days Employee pricing on vehicles, parts, service, and accessories Discounts at partner retailers and service providers A supportive, team-oriented environment where your contributions are recognized State-of-the-art facilities with modern technology Company-sponsored events and team-building activities Wellness programs and employee assistance plans Opportunities to participate in community involvement and charity initiatives Legacy Awards recognizing years of service and loyalty Leadership that values fresh ideas and employee input A fast-paced, dynamic work environment with variety in your day-to-day Mentorship and coaching from experienced automotive professionals A strong, stable company with over 30 years of growth and success in the industry Opportunity to be part of an innovative, growing group that promotes from within
###

Your Role

Be the first point of contact for customers reaching out to our Service Department Ask qualifying questions, uncover customer needs, and schedule appointments Ensure service advisors receive accurate and timely information Make appointments when advisors are unavailable, and route details properly Track and provide reporting to dealership management Proactively connect with customers who are due for regular maintenance, helping to drive service business and strengthen relationships
###

What You Bring

Strong communication skills -- verbal, written, and interpersonal Background in customer service, sales, or call center/telemarketing an asset Computer literacy and solid organizational skills Ability to problem-solve and work independently in a fast-paced environment Valid driver's license

If you're enthusiastic, hard-working, and ready to grow,

Capital Automotive Group

is the place for you!

Only those selected for an interview will be contacted*


At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers' lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.


Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.


Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.