Job Description

Welcome to FOSS -- Where Values Drive Everything We Do

For over 60 years, the FOSS Auto Group has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.


At FOSS, we are guided by five principles:


Glad to be here - We show up with positivity and pride.*
Sweat the small stuff - Details matter, and we get them right.*
Show up for each other - We succeed as a team.*
Walk the talk - We lead by example.*
Set the standard - We raise the bar.*




We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join FOSS, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.

About The Role

We are looking for a Team Lead to join our Sales BDC department. In this role, you will lead by example, support the team in achieving sales performance targets, and ensure smooth day-to-day operations. You'll be responsible for preparing monthly reports, monitoring performance, and providing key insights to the BDC Manager, while also supporting team training and development.

What We're Looking For

Provide ongoing coaching, training, and mentorship to new and existing Sales BDC team members. Facilitate training sessions on sales processes, customer engagement strategies, and software systems. Support onboarding and integration of new sales employees through interviewing, hiring, and orientation. Monitor and analyze weekly and monthly sales performance metrics to identify trends and opportunities. Prepare and maintain daily, weekly, and monthly sales tracking reports for management review. Collect and interpret sales data (unsold opportunities, no-shows, cancellations) to improve outcomes. Provide BDC management with performance reports, training resources, and process documentation. Support the sales team by managing incoming leads and ensuring timely follow-up with prospects. Nurture existing customer relationships and contribute to delivering strong customer experience. Collaborate with Sales Managers to address customer concerns and implement resolution strategies. Gather and analyze data to uncover trends that improve efficiency, productivity, and sales. Define, document, and refine business requirements within the Sales BDC to support store sales processes. Perform administrative functions, including CRM maintenance, dealership reporting, Auto Alert system management, and monthly invoicing.

What You'll Bring

Education & Experience: Minimum College Diploma or equivalent; 1-3 years in customer service, call centre experience is an asset, or experience performing inbound/outbound sales calls. Training and Leadership: Responsible for coaching and mentoring the sales team, as well as handling the hiring and onboarding of new employees. Performance Analysis & Reporting: Monitor and analyze and reporting sales metrics, tracking key data points to improve performance. Customer Service Excellence: Strong desire to deliver exceptional service with a proven track record or clear customer-first mindset. Communication Skills: Excellent written English required, with the ability to handle challenging situations professionally. Tech Savvy: Internet savvy with strong computer skills, able to learn new software, and manage sales leads efficiently. Agility & Problem Solving: Quick thinker with strong time management, adaptability, and comfort in fast-paced environments. Team-Oriented Flexibility: Willing to collaborate, pitch in where needed, and work evenings or weekends as scheduled. Ability to learn technology and software solutions Experience with Reynolds & Reynolds (Ignite), AutoAlert and Dealermine is an asset. Experience in automotive is an asset.

What We Offer:

Competitive compensation and benefits package.

Employee team building and social events.

Learning and development programs for all team members. Growth potential within our organization.

Certification fees will be covered, if required.

Employee discount programs. Foss purchase and service program. Employee referral and recognition programs.

Our Commitment to Equal Opportunity


At Roy Foss Automotive and Foss National Leasing, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community.


We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal opportunity extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits.


FOSS Automotive Group is committed to providing an inclusive, accessible work environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.


We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant.


Should you have any questions or concerns, you can reach out to HR@royfoss.com.