Job Description

Royal Oak Nissan is looking for an experienced, reliable, and passionate BDC Specialist to join our team!

This fantastic opportunity is suitable for an energetic, self-motivated, and customer-focused individual looking to take their career to the next level!

Benefits:

Opportunity for advancement - we develop our people and promote from within!

Lucrative pay plan

Comprehensive Health Benefits Plan

RRSP Matching Program

Forward thinking work environment

Employee discounts for you and your family

A part of the McManes Automotive Group

Position Summary:

The BDC Specialist is responsible for answering in-bound leads from customers via email, phone, and chat. They will initiate calls to schedule and confirm appointments in English. In addition, their duties include regular communication and follow-ups to existing customers, as well as the management of specific communication campaigns.

Duties:

Answer emails and telephone calls from customers who have demonstrated an interest in the company's sales products or promotions

Communicate with customers by phone or email to provide information and promote business opportunities and/or to book and confirm appointments

Provide information on and actively promote motor vehicles or promotions

Enter the result of each communication into the CRM software and perform necessary follow-ups

Ensure a high level of customer satisfaction is always maintained

Build trust and maintain solid business relationships with customers

Perform vehicle deliveries, ensuring customers understand their new vehicle and its features and benefits

Provide proactive communication with each customer after the conclusion of sales and service, ensuring to promote the customer satisfaction survey and future services, and that their needs were met

Participate in team meetings, workshops, and individual development sessions

Perform any other assigned tasks/duties as required

Requirements:

High school diploma or equivalent

Fluent in verbal and written English language

Superior telephone manners and strong interpersonal skills

Outgoing, positive, and able to smile' on the phone

Fully grasp and apply the best practice guidelines for outgoing /incoming calls, emails, and campaigning

1 year of previous BDC experience required

Able to manage 50-100 interactions per day

Able to write simple and professional correspondence, including email, chat, and SMS

Knowledge of the vehicles, equipment, and/or services offered

Strong knowledge of Microsoft Office products, including Email, Excel, and Word

Able to maintain filing systems and basic database

Strong customer service skills

Previous CRM/sales experience is an asset

Thank you for considering a career at Royal Oak Nissan!

We value your privacy and are committed to maintaining the confidentiality of your application.

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants.

We thank you for your interest, however, only those applicants selected for an interview will be contacted.