Job Description

The Basic Needs Facilitator provides support to clients at any WINS House to Home program office. Often a woman's first contact with WINS is through the House to Home Program. Women coming out of crisis situations and women in transition gain access to basic needs items such as clothing, household items, and furniture. The Basic Needs Facilitator will liaise directly with clients, other WINS departments and agency counsellors to ensure the client receives the best service possible while ensuring that their needs are met.This position is a part-time role and will require the successful candidate to have 8-16 hours of availability and be able to work weekends.*
ABOUT WINS*
Join an organization that is working to make a difference in the lives of thousands of Calgary women. The Women in Need Society (WINS) is proud to be one of Calgary's longest running social enterprises driven by our Mission of connecting women and their families with resources to thrive. Together with donors, government and many other partners, WINS works to provide wrap-around support to women who are experiencing abuse, poverty, social isolation and/or homelessness. WINS Vision is to create a community where all women are thriving and building resilient families. By running a social enterprise, WINS also provides an opportunity for women to work in a safe, empowering, meaningful environment while providing Calgarians the opportunity to shop at WINS Thrift Stores, the MORE Store by WINS, or our online business Twice New. Shopping and donating to WINS allows Calgarians to contribute to their local community while being kind to the environment.*
The culture at WINS is built upon our values. Our values are an integral part of who we are.*
Integrity: Our actions match our words. We do what we say and say what we mean.
Diversity: Diversity makes us stronger. We welcome and respect different people, perspectives, and experiences.
Sustainability: We are kind to people and the planet. Our actions today impact our world tomorrow.
Collaboration: We are better together. Working as a team, we strive for excellence in all we do.
Innovation: We imagine the possibilities. We continuously strive towards greater impact.*
Here's What You'll Get to Do: *

• Encourage and support referred clients to find items in the store within WINS' program guidelines

• Provide excellent customer service and refer clients to appropriate community programs and agencies

• Create a non-judgmental and supportive environment that ensures a clients dignity and privacy is maintained

• Answer phone and return calls to set up appointments with House to Home Clients

• Ensure client concerns are addressed in a timely and professional manner

• Responsible for data collection and maintaining accurate records for the H2H Program

• Imputing client referrals

• Daily tracking log including ENDY product flow

• Maintaining appointments

• Complete Client surveys on a monthly basis

• Schedule client deliveries and ensure products are received by clients

• In conjunction with the Programs Coordinator, assess, provide and create recommendations in regards to the effectiveness and efficiencies of the program based on client feedback and community need

• Inform the public of WINS programs and services

• Ensure general housekeeping and tidiness of the referral office and Programs food and hygiene room

• Rotate inventory in the H2H Office on a regular basis

• Effectively handles cash sales and delivery procedures

• Assist with the processing and approving referrals when required

• Maintain and give away the ENDY product that is delivered to the H2H offices

• Maintain and organize the Programs Food and Hygiene room out of Dover and Beltline

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Health, Safety, and Security_*

• Maintain a safe and secure working area for employees, clients, and customers

• Use appropriate tools and processes when handling goods to avoid injury of yourself and others

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Teamwork_*

• Maintain good employee and volunteer relations by working together as a team within House to Home as well as within the entire Programs team at WINS (Community Resource Hubs, Retail Ready, Warehouse Ready and the CARES Program)

• Motivate and inspire co-workers by helping to create a positive work environment

• Help to develop the self-esteem of co-workers, volunteers and clients

• Attend and participates in regular staff meetings

• Work closely and collaboratively with the Dispatch/Truck team and the Dover Store staff

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Here's What You'll Need*

• Committed to helping and supporting women and families in need

• Excellent customer service skills

• Ability to work in a fast paced environment

• Strong organizational skills with the ability to multi-task

• Experience working with marginalized and diverse populations with an understanding of issues that may impact women in crisis and/or in low income situations

• Basic computer knowledge of Microsoft Word, Excel, and Outlook

• Must be able to stand for long periods of time (throughout the shift

• Able to lift up to (50) lbs on an individual basis or 100 lbs as a member of a team

• Knowledge of local non-profit agencies, community programs and services is an asset

• Must be able to provide satisfactory results of a Vulnerable Sector Search back check through CPS

• Access to a reliable vehicle is an asset

• Must be able to work at any House to Home program office including: Dover Thrift Store, Macleod Plaza Thrift Store and Beltline WINS

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The Women in Need Society is an equal opportunity employer. At WINS we celebrate diversity and are committed to creating an inclusive environment for all employees._Job Type: Part-time