Job Description

Purpose of Position:
Provide and coordinate support for Flight Operations, Inflight Services Management and operating crews on an ongoing basis.
Key Activities:

• Maintain Pilot and Flight Attendant Absence Reports and provide updates to Base/Assistant Chief Pilots, Inflight Regional Manager as well as Inflight Managers.
• Review letters for the AWP (Attendance Wellness Program) program, meet with Chief Pilot, Inflight Regional Manager and/or Inflight Managers to allocate letters.
• Maintain Pilot and Flight Attendant Probation database and coordinate distribution of probation letters.
• Maintain, purchase and distribute uniform pieces (epaulettes, wings, safety vest etc.).
• Act as liaison between Pilot(s)/Flight Attendant(s) and the company regarding the repair of headsets and luggage.
• Coordinate with Flight Standards & Training Admin regarding distribution of training/Jeppesens/company manuals for pilots' returning to work.
• Coordinate with terminating pilots ensuring all company property is returned.
• Coordinate and authorize Airport Security Pass documentation.
• Ensure crew rooms are stocked and tidy at all times.
• Maintain distribution bins and Pilot/Flight Attendant mail folders in crew room.
• Update dept library of COM, AOM's and Jeppesen's with revisions/bulletins/amendments.
• Responsible for ordering supplies for the department.
• Maintain office equipment.
• Responsible for coding, signing and forwarding all department invoices and expenses to Accounts Payable (up to $1000).
• Act as liaison between Account payable and pilot for etrip concerns / and follow-up.
• Responsible for coding and forwarding to appropriate designate, those invoices & expenses in excess of $1000.
• Coordinate, track and distribute parking passes and access keys.
• Act as the 'point person' for all Pilot/Flight Attendant inquiries and ensure prompt, accurate follow up via email/phone/in person.
• Contact Pilots/Flight Attendant(s) whose medicals and/or passports are due or overdue.
• Forward training records, medicals and passports to Crew Records.
• Follow up on and correct rejected US per diem account information.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
• Other related duties as assigned.

Qualifications
Qualifications:

• Applicants for this position must have a minimum Grade 12 education.
• The ideal candidate will have 2-3 years office administration experience and possess a Certificate/Diploma in Office Administration.
• The successful candidate must possess excellent problem solving and organizational skills and have the ability to work well under pressure, meet deadlines and work with minimum supervision.
• This position demands meticulous work standards and exemplary interpersonal skills.
• The incumbent will have a high degree of expertise using all Microsoft Office products.
• Candidate must possess excellent communication skills, both written and oral.
• Bilingualism (English and French) is a requirement at bases in the province of Quebec.
• Aviation experience considered an asset.

We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore request that you please let us know at if you would benefit from an accommodation during the recruitment process.
Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

Skills Required